Guest Services Associate

Douglas J Sa; Grand Rapids (MI); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Douglas J Sa in Grand Rapids is seeking a friendly Guest Services Associate to welcome guests and students, handle check-in, scheduling, and payments, and keep the reception area organized and inviting. You will support retail recommendations and help ensure smooth daily operations in a busy front desk environment.

The role requires strong communication, reliability, and the ability to multitask, with some evening and weekend shifts possible to accommodate clients and schedules.

Qualifications

• Experience in customer service or front-desk roles.
• Excellent communication and interpersonal skills.
• Ability to multitask in a busy environment.
• Familiarity with scheduling systems.
• Reliable and punctual.

Responsibilities

• Greet and welcome guests in a warm and professional manner
• Answer phones and assist with scheduling appointments
• Check guests in and out and process payments
• Provide excellent customer service while managing front-desk communications
• Help maintain a clean, organized, and inviting reception area
• Monitor the daily schedule and help keep services running smoothly
• Assist with retail recommendations and purchases
• Represent the school in a positive, professional, and enthusiastic manner

Skills

Customer service

Receptionist experience

Front-desk

Scheduling

Communication skills

Multitasking

Office software

Tools

Scheduling systems

Job description

Description

We are looking for a friendly, professional, and dependable Guest Services Associate to join our team. This position serves as the first point of contact for our guests and students and plays an important role in creating a welcoming, positive experience from the moment they walk through our doors.

The ideal candidate enjoys working with people, is organized and detail-oriented, and can confidently balance customer service, administrative tasks, and a busy front-desk environment.

Responsibilities:

• Greet and welcome guests in a warm and professional manner
• Answer phones and assist with scheduling appointments
• Check guests in and out and process payments
• Provide excellent customer service while managing front-desk communications
• Help maintain a clean, organized, and inviting reception area
• Monitor the daily schedule and help keep services running smoothly
• Assist with retail recommendations and purchases
• Represent the school in a positive, professional, and enthusiastic manner

Requirements

• Previous customer service, receptionist, front-desk, salon, spa, or hospitality experience is preferred
• Excellent communication and interpersonal skills
• Friendly, approachable, and professional demeanor
• Strong organizational and multitasking abilities
• Comfortable using computers, phones, scheduling systems, and basic office software
• Reliable and punctual
• Must be available for some evening and weekend shifts