Guest Services Associate

Douglas J Institutes & Salons; East Lansing (MI); On-site; USD 19,000 - 28,000; Part time

Job summary

Douglas J Institutes & Salons is seeking a friendly Guest Services Associate to join our team at the front desk. You will greet guests, manage scheduling, and handle check-ins/check-outs with professional service and courtesy.

The role requires strong communication, multitasking, and a welcoming demeanor while supporting retail interactions and daily operations in a busy front-desk environment.

Qualifications

• Experience in customer service, receptionist, front-desk, or hospitality roles preferred.
• Excellent communication and interpersonal skills.
• Comfortable using scheduling systems and basic office software.
• Flexible to evening and weekend shifts.

Responsibilities

• Greet and welcome guests in a warm and professional manner.
• Answer phones and assist with scheduling appointments.
• Check guests in and out and process payments.
• Provide excellent customer service while managing front-desk communications.
• Help maintain a clean, organized reception area.
• Monitor the daily schedule and help keep services running smoothly.
• Assist with retail recommendations and purchases.

Skills

Customer service

Interpersonal communication

Multitasking

Front desk operations

Tools

Scheduling software

POS/payments terminal

Job description

Description

We are looking for a friendly, professional, and dependable Guest Services Associate to join our team. This position serves as the first point of contact for our guests and plays an important role in creating a welcoming, positive experience from the moment they walk through our doors.

The ideal candidate enjoys working with people, is organized and detail-oriented, and can confidently balance customer service, administrative tasks, and a busy front-desk environment.

Responsibilities

• Greet and welcome guests in a warm and professional manner
• Answer phones and assist with scheduling appointments
• Check guests in and out and process payments
• Provide excellent customer service while managing front-desk communications
• Help maintain a clean, organized, and inviting reception area
• Monitor the daily schedule and help keep services running smoothly
• Assist with retail recommendations and purchases
• Represent the salon and med spa in a positive, professional, and enthusiastic manner

Requirements

• Previous customer service, receptionist, front-desk, salon, spa, or hospitality experience is preferred
• Excellent communication and interpersonal skills
• Friendly, approachable, and professional demeanor
• Strong organizational and multitasking abilities
• Comfortable using computers, phones, scheduling systems, and basic office software
• Reliable and punctual
• Must be available for some evening and weekend shifts