Guest Services Associate

Douglas J Institutes & Salons; East Lansing (MI); Vor Ort; USD 26.000 - 36.000; Vollzeit

Zusammenfassung

Douglas J Institutes & Salons in East Lansing, MI seeks a friendly Guest Services Associate to welcome guests and students at the front desk. You will manage phones, scheduling, check-ins/outs, and payments, while delivering exceptional service in a busy salon environment.

The role emphasizes organization, reliability, and a professional demeanor, with evening and weekend availability as needed to ensure a positive guest experience.

Qualifikationen

• Excellent communication and interpersonal skills.
• Friendly, approachable, and professional demeanor.
• Strong organizational and multitasking abilities.
• Comfortable using computers, phones, scheduling systems, and basic office software.
• Reliable and punctual.
• Must be available for some evening and weekend shifts.

Aufgaben

• Greet and welcome guests in a warm and professional manner.
• Answer phones and assist with scheduling appointments.
• Check guests in and out and process payments.
• Provide excellent customer service while managing front-desk communications.
• Help maintain a clean, organized, and inviting reception area.
• Monitor the daily schedule and help keep services running smoothly.
• Assist with retail recommendations and purchases.
• Represent the school in a positive, professional, and enthusiastic manner.

Kenntnisse

Communication

Interpersonal skills

Professional demeanour

Organization

Multitasking

Tech proficiency

Tools

Scheduling systems

Office software

Jobbeschreibung

Description

We are looking for a friendly, professional, and dependable Guest Services Associate to join our team. This position serves as the first point of contact for our guests and students and plays an important role in creating a welcoming, positive experience from the moment they walk through our doors.

The ideal candidate enjoys working with people, is organized and detail-oriented, and can confidently balance customer service, administrative tasks, and a busy front-desk environment.

Responsibilities:

• Greet and welcome guests in a warm and professional manner
• Answer phones and assist with scheduling appointments
• Check guests in and out and process payments
• Provide excellent customer service while managing front-desk communications
• Help maintain a clean, organized, and inviting reception area
• Monitor the daily schedule and help keep services running smoothly
• Assist with retail recommendations and purchases
• Represent the school in a positive, professional, and enthusiastic manner

Requirements

• Previous customer service, receptionist, front-desk, salon, spa, or hospitality experience is preferred
• Excellent communication and interpersonal skills
• Friendly, approachable, and professional demeanor
• Strong organizational and multitasking abilities
• Comfortable using computers, phones, scheduling systems, and basic office software
• Reliable and punctual
• Must be available for some evening and weekend shifts