Guest Services Associate - Full Time & Part Time

Douglas J Sa; Okemos, Northern (MI, KY); Hybrid; USD 29,000 - 37,000; Full time

Job summary

Douglas J Sa is seeking a friendly Guest Services Associate to join our front-desk team in a welcoming environment. You will be the first point of contact for guests, balancing customer service with administrative tasks and scheduling.

The ideal candidate enjoys working with people, is organized, and can handle a busy front-desk setting with reliability and punctuality. Daytime hours, with some evenings and weekends, are typical for this role.

Qualifications

• Previous customer service, receptionist, front-desk, salon, spa, or hospitality experience is preferred.
• Excellent communication and interpersonal skills.
• Friendly, approachable, and professional demeanor.
• Strong organizational and multitasking abilities.
• Comfortable using computers, phones, scheduling systems, and basic office software.

Responsibilities

• Greet and welcome guests in a warm and professional manner.
• Answer phones and assist with scheduling appointments.
• Check guests in and out and process payments.
• Provide excellent customer service while managing front-desk communications.
• Help maintain a clean, organized, and inviting reception area.
• Monitor the daily schedule and help keep services running smoothly.
• Assist with retail recommendations and purchases.
• Represent the salon and med spa in a positive, professional, and enthusiastic manner.

Skills

Customer service

Front desk

Communication

Organizational skills

Multitasking

Professional demeanor

Job description

Description

We are looking for a friendly, professional, and dependable Guest Services Associate to join our team. This position serves as the first point of contact for our guests and plays an important role in creating a welcoming, positive experience from the moment they walk through our doors.

The ideal candidate enjoys working with people, is organized and detail-oriented, and can confidently balance customer service, administrative tasks, and a busy front-desk environment.

Responsibilities

• Greet and welcome guests in a warm and professional manner
• Answer phones and assist with scheduling appointments
• Check guests in and out and process payments
• Provide excellent customer service while managing front-desk communications
• Help maintain a clean, organized, and inviting reception area
• Monitor the daily schedule and help keep services running smoothly
• Assist with retail recommendations and purchases
• Represent the salon and med spa in a positive, professional, and enthusiastic manner

Requirements

• Previous customer service, receptionist, front-desk, salon, spa, or hospitality experience is preferred
• Excellent communication and interpersonal skills
• Friendly, approachable, and professional demeanor
• Strong organizational and multitasking abilities
• Comfortable using computers, phones, scheduling systems, and basic office software
• Reliable and punctual
• Available to work daytime, some evenings, and some weekends