Guest Services Associate

Douglas J Institutes & Salons; Grand Rapids (MI); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Douglas J Institutes & Salons in Grand Rapids, MI is seeking a friendly Guest Services Associate to be the first point of contact for guests and students. You will welcome visitors, handle scheduling, and process payments in a busy front-desk environment.

The role requires strong communication, organization, and a professional demeanor, with some evening and weekend shifts. You will help maintain a welcoming reception area and assist with retail recommendations.

Qualifications

• Excellent communication and interpersonal skills.
• Friendly, approachable, and professional demeanor.
• Strong organizational and multitasking abilities.
• Reliable and punctual.
• Must be available for some evening and weekend shifts.

Responsibilities

• Greet and welcome guests in a warm and professional manner.
• Answer phones and assist with scheduling appointments.
• Check guests in and out and process payments.
• Provide excellent customer service while managing front-desk communications.
• Help maintain a clean, organized, and inviting reception area.
• Monitor the daily schedule and help keep services running smoothly.
• Assist with retail recommendations and purchases.
• Represent the school in a positive, professional, and enthusiastic manner.

Skills

Customer service

Front desk

Communication

Organization

Punctuality

Reliability

Tools

Scheduling software

Office software

Job description

We are looking for a friendly, professional, and dependable Guest Services Associate to join our team. This position serves as the first point of contact for our guests and students and plays an important role in creating a welcoming, positive experience from the moment they walk through our doors.

The ideal candidate enjoys working with people, is organized and detail-oriented, and can confidently balance customer service, administrative tasks, and a busy front-desk environment.

Responsibilities

• Greet and welcome guests in a warm and professional manner
• Answer phones and assist with scheduling appointments
• Check guests in and out and process payments
• Provide excellent customer service while managing front-desk communicationsHelp maintain a clean, organized, and inviting reception area
• Monitor the daily schedule and help keep services running smoothly
• Assist with retail recommendations and purchases
• Represent the school in a positive, professional, and enthusiastic manner

Requirements

• Previous customer service, receptionist, front-desk, salon, spa, or hospitality experience is preferred
• Excellent communication and interpersonal skills
• Friendly, approachable, and professional demeanor
• Strong organizational and multitasking abilities
• Comfortable using computers, phones, scheduling systems, and basic office software
• Reliable and punctual
• Must be available for some evening and weekend shifts