Guest Services Associate

Star Furniture; Austin (TX); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Generous Employee Discount

Job summary

Star Furniture in Austin, Texas is seeking a Guest Services Associate to finalize sales orders and deliver a superior guest experience in our retail showroom.

The role requires at least one year in customer service, comfort with technology, and strong English communication; you will assist guests, answer calls, perform daily audits, and support opening/closing procedures alongside store management.

Qualifications

• At least one year of experience in a customer service environment.
• Aptitude for technology.
• Service oriented with good communication in English.
• Team player who actively contributes and respects others.
• Emotional intelligence to understand self and others.
• Dependable and takes accountability.
• Flexible and able to adapt to changes.

Responsibilities

• Finalizes sales orders in a friendly and efficient manner.
• Provides all guests with an ITGuest Experience.
• Performs daily audits and Office Checklist.
• Assists guests with questions on their orders or accounts.
• Directs guest issues and concerns with urgency to store management or Customer Care Center.
• Answers incoming calls and directs to the appropriate person/department.
• Performs daily audits to ensure accuracy of all open orders.
• Responsible for opening/closing procedures.

Skills

Customer service

Technology aptitude

Communication skills

Team player

Emotional intelligence

Dependable

Adaptable

Reading/Writing English

Job description

• Base Pay $17.00 / Hour
• Employee Type Non-Exempt - PT
• Manage Others No

About Star Furniture:

At Star Furniture, we know it’s not simply furniture. It’s Thanksgiving dinner, late-night chats, gameday get-togethers, and more. At Star Furniture, we set the stage for where life happens. With deep Texas roots, we’ve spent over 100 years perfecting a premium shopping experience—one that’s built on quality products, a broad selection, and honest practices. We put our customers first, and they feel it at every touchpoint.

WE’RE TOLD WE’RE DIFFERENT. AND WE AGREE—WE’RE DIFFERENT BY DESIGN.

Our Mission:

Our mission is to be the preferred home furnishings provider for Texas families who value style, quality, and affordability. By providing exceptional service to our guests and community.

Company Values

As a Company, we're guided by four core values. They impact our long-term strategy, day-to-day business interactions, and our relationships, while helping us stay true to ourselves and Vision.

INTEGRITY / SERVICE / ACCOUNTABILITY / RESPECT

About The Role:

The Guest Services Associate provides all guests with exceptional experience while finalizing their sales order.

Reports To: Store Management

Essential Functions:

• Finalizes sales order in a friendly and efficient manner.
• Provides all guests with anITGuest Experience.
• Completes daily audits and Office Checklist.
• Assists guests with questions on their orders or accounts.
• Directs any guest issues and concerns with a sense of urgency to store management or Customer Care Center.
• Answers incoming calls and directs to the appropriate person/department.
• Perform daily audits to ensure accuracy of all open orders.
• Responsible for opening/closing procedures.

Requirements:

• At least one year of experience in a customer service environment.
• Aptitude for Technology.
• Service Oriented.
• Good communication skills; reading and writing skills in English
• Excellent team player; actively contributes to a team and respects others.
• Emotional intelligence; understands yourself and others to build relationships.
• Dependable; accountable and is committed to work as scheduled.
• Flexible; open to new procedures and ability to adapt to changes.

Supervisory Responsibility : None.

This position operates in a retail showroom environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, tablets and other office equipment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee frequently is required to stand, walk, use hands and fingers, handle or feel, and reach with hands and arms. The employee may stand and/or walk up to 6-7 hours in an 8-hour workday.

Position Type / Expected Hours of Work:

This position requires at least 29/ hours per week as a part of standard retail schedule to include evenings, weekends and holidays.

What Star Offers:

• Generous Employee Discount

(waiting periods may apply to the above)