Guest Services Associate – Retail Frontline with PTO

Kids for the Future; Cypress (TX); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

401(k)

Generous Employee Discount

Paid Time Off

Job summary

Star Furniture in Cypress, TX is seeking a Guest Services Associate to ensure an exceptional guest experience by finalizing sales orders and addressing guest needs. This part-time role requires strong customer service skills and the ability to work evenings, weekends, and holidays.

The position reports to Store Management and involves daily audits, order support, and handling guest inquiries with a sense of urgency. Requires good English communication and teamwork.

Qualifications

• At least one year of experience in a customer service environment.
• Aptitude for technology.
• Service oriented mindset.
• Good communication skills; reading and writing in English.
• Excellent team player; collaborates and respects others.
• Emotional intelligence; understands self and others to build relationships.
• Dependable and committed to assigned work schedule.
• Flexible and able to adapt to changes.

Responsibilities

• Finalizes sales orders with a friendly, efficient approach.
• Provides guests with an IT/Guest Experience.
• Performs daily audits and office checklists.
• Assists guests with questions on orders or accounts.
• Escalates guest issues to store management or Customer Care Center.
• Answers incoming calls and routes to the right person/department.
• Performs daily audits to ensure accuracy of open orders.
• Covers opening/closing procedures.

Skills

Customer service experience

Tech aptitude

Service orientation

Communication skills (English)

Team player

Emotional intelligence

Dependability

Adaptability

Job description

Star Furniture in Cypress, TX is seeking a Guest Services Associate to ensure an exceptional guest experience by finalizing sales orders and addressing guest needs. This part-time role requires strong customer service skills and the ability to work evenings, weekends, and holidays.

The position reports to Store Management and involves daily audits, order support, and handling guest inquiries with a sense of urgency. Requires good English communication and teamwork.