Sales Specialist 2 (Ops)

Living Spaces Furniture; Grand Prairie (TX); Presencial; USD 23.074 - 30.004; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Medical (full-time only)

Dental (full-time only)

Vision (full-time only)

401(k) with Company match

Paid Sick Leave

Descripción de la vacante

A leading furniture retailer in Texas is seeking a part-time Sales Specialist. In this entry-level position, you will execute the Guest Engagement Model, assist with customer transactions, and drive sales. Ideal candidates should have a High School Diploma and some retail or customer service experience. The role offers a competitive pay range of $16.75 - $21.78 and includes several benefits for eligible employees.

Formación

• 1-2 years of retail/sales/customer service experience required.
• Experience in a direct customer interactive environment preferred.

Responsabilidades

• Execute the Guest Engagement Model to meet sales targets.
• Process cash transactions according to SOP.
• Assist with guest escalations and follow up on CRM tickets.

Conocimientos

Customer service

Sales proficiency

Microsoft Office skills

Educación

High School Diploma or GED

Descripción del empleo

Overview

Position Summary: The Sales Specialist 2 (Ops) combines the skills of the Sales Specialist I and the Operations Specialist. This role executes the Living Spaces Guest Engagement Model and creates a positive experience for our guests that keeps them coming back. This role is expected to achieve targeted Sales per Hour and adhere to standards on all KPIs. This role also ensures success in all guest interactions and will maintain the cash office and counter, maintaining Standard Work of the Sales Specialist-1.

Essential Duties and Responsibilities

• Execute the Guest Engagement Model, and the expected behaviors thereof, to meet or exceed Sales Per Hour (SPH) thresholds.
• Execute Sales Specialist-1 Standard work for Operations.
• Drive proficiency using Living Spaces Guest Engagement Model, connecting behaviors in the model to expected sales outcomes.
• Self-asses daily sales results and complete a monthly proficiency plan by utilizing end-of-month sales reporting tools and self-assessing personal strengths and opportunities.
• Perform all guest email follow-up and complete open Customer Relationship Management (CRM) follow-up tickets.
• Assist Store Leadership in resolving guest escalations, returns, exchanges and discounts, adhering to the guidelines of the Standard Operating Procedure (SOP).
• Process cash and check transactions to exacting standards of payments SOP. Process Synchrony and Concora manual payments, and credit card payments to strict SOP standards.
• Open and close the Vault, ensuring compliance with the SOP, with paperwork precisely completed by required times for both opening and closing of the Vault.
• Maintain Guest Surveys for Sales and Cashier, at or above store goals for both metrics.
• Follow security policy set forth by Asset Protection for the Cash Office, including adherence to policies on access to the Cash Office and accuracy of transactions.

Qualifications

Education/Experience: High School Diploma or GED equivalent. At least 1 year of retail experience in a direct customer interactive environment preferred. 1-2 years of retail / sales / customer service experience. Equivalent combination of education and experience will be considered.

Computer Skills: Experience in Microsoft Office programs.

Position Hiring Range

The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.

Compensation: $16.75 - $21.78

Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPIs.

Additional Benefits

• Medical (full-time only)
• Dental (full-time only)
• Vision (full-time only)
• 401(k) with Company match (full and part-time)
• Vacation (full-time only or as otherwise required by applicable law)
• Paid Sick Leave (full and part-time)
• Flex or Health Spending Account (for eligible full-time only)
• Employee Assistance Program (full and part-time)
• Holiday pay (full-time only)
• Life insurance (full-time only)

For more details, please visit our website at: Careers (livingspaces.com)

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

Applicant Privacy

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Sales and Business Development

Industries

• Furniture and Home Furnishings Manufacturing, Retail, and Manufacturing