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Guest Services Assistant

Exclusivepeople

Hampshire (IL)

On-site

USD 30,000 - 40,000

Full time

2 days ago

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Job summary

Exclusivepeople is seeking a Guest Services Assistant to create memorable guest experiences and enhance service quality at their hotel. You'll be responsible for guest engagement, managing VIP profiles, and resolving any issues to ensure optimal satisfaction. Join a dynamic team and enjoy various benefits while providing exceptional service in a lively environment.

Qualifications

Experience in guest services or hospitality.
Strong communication and interpersonal skills.
Ability to resolve complaints effectively.

Responsibilities

Provide personalized service to guests to enhance their experience.
Ensure high engagement with guests throughout their stay.
Handle guest complaints and follow up for satisfaction.

Skills

Guest Engagement

Personalized Service

Conflict Resolution

Fanhams Hall Hotel, Ware, Hertfordshire
Full Time
Competitive Salary and Benefit
Closing Date: 05th July 2025

In a Nutshell

We are actively seeking a Guest Services Assistantwho will provide and enhance an exceptional guest experience, focusing on the smallest of gestures, leading onto going the extra mile. You must also strive to inspire the Front of House team in all areas of guest services and ensure that each and every guest receives a memorableservice.

INDHP

Lots to do, but lots of fun

The role will be responsible for…

Responsible for the provision of a seamless guest experience by providing considered and personalised service
In collaboration with the Guest Services Manager, review and improve the guest journey in response to guest feedback.
To ensure a high level of engagement with guests throughout their stay to make them feel at home and to create a warm experience
Support the reception and concierge teams
Ensure the Front of House team are aware of business in the hotel through use of the arrivals list, prayer sheet, function sheets, occurrence diary or Duty Manager log by hosting a daily morning meeting and using other internal communication channels.
Ensure all VIPs are flagged accordingly with the correct VIP status, traces & amenities applied on Hart and to conduct research on each guest
Check all VIP rooms ensuring that all hotel standards are met and that the appropriate amenities are in place
Provide appropriate welcome cards / crave tablet messages to the guests to ensure special occasions are recognized
Ensure the VIP arrivals list is up to date and prepared one week in advance and that any relevant information is communicated to the necessary departments
Be the ambassador in the hotel for guest profiling, ensuring that all information is captured in the correct way and entered onto the HART PMS system, this information is used to enhance the guest’s experience and is to be communicated to relevant departments
Update guest profiles in HART and proactively use the information stored to support the guest experience, improving and personalising the guest journey accordingly.
Handle and oversee complaints, ensuring appropriate action is taken to resolve these and to ensure guest satisfaction is maintained, concluding with guest follow-up.

Take a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognised for doing a fantastic job!