Guest Services Associate

Go Rentals; Wheeling (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in luxury vehicle rentals seeks a talented guest service associate. This role is perfect for those who thrive in a hospitality-focused environment and are eager to provide exceptional service to discerning guests. You'll be part of a dynamic team that values collaboration, learning, and growth. With opportunities for personal and professional development, this position offers a chance to work in a rewarding atmosphere where your contributions truly matter. If you have a passion for travel and luxury, this is the perfect opportunity to elevate your career in a vibrant and supportive setting.

Benefits

Medical Insurance

Dental and Vision Insurance

401(k) Retirement Program

Paid Holidays

Employee Discounts for Auto Rentals

Referral Bonus Program

Vacation Cash Out Program

Cell Phone Pay

Access to Online Career Training

Commission Program

Qualifications

• Must have a valid driver's license and 1-2 years of driving experience.
• Experience in sales and customer service is required.

Responsibilities

• Provide first-class service to high-profile guests.
• Collaborate with a fun team and learn continuously.

Skills

Customer Service

Sales Experience

Communication Skills

Hospitality Minded

Education

High School Diploma or GED

College Degree

Tools

Smartphone/Tablet

Job description

Job Location: PWK - Wheeling, IL
Position Type: Full Time
Education Level: High School
Salary Range: $19.00 - $20.00 Hourly
Job Shift: Day
Job Category: General Labor

About Us
Go Rentals was founded in 1995 to meet a clear need for a high-touch, quality vehicle rental service for discerning business and leisure travelers. Since its launch, Go Rentals has grown into a leading car rental service company with unrivaled knowledge, experience, and passion for aviation and hospitality. Today, Go Rentals continues to cater to the needs of Guests as well as aviation, travel, and hospitality professionals, with an extraordinary level of personalized service, beautifully maintained vehicles, and a dedicated team who go to heroic lengths to make the travel experience enjoyable, memorable, and convenient. We are proud to be the official Forbes Travel Guides, Elite Car Rental Provider.

About You
If you live for luxury, Go Rentals is looking for you. We seek a talented guest service associate who:

1. Is hospitality minded & understands first-class service
2. Is comfortable & professional with high-profile guests
3. Is ready to learn, create, & collaborate with a fun team of people
4. Is driven to experience life, loves to travel & appreciates the finer luxuries
5. Is excited about limitless growth & earning opportunities

Full-Time Employee Company Benefits

1. Medical
2. Dental Low and Vision paid 100% by employer
3. $25,000.00 Basic Employee Life/AD&D Insurance for individual employees
4. Short- & Long-Term Disability Insurance (for those in states where it is not offered) for individual employees
5. Employee Assistance Program
6. Estate Planning Assistance: Will Prep, Living Trust, Healthcare Directives, Power of Attorney
7. Identity Theft Assistance Services
8. Travel Assistance through Mutual of Omaha
9. COVID19 Resources (telehealth, mental health benefits and testing)
10. Pharmacy Discount Programs through CVS & Good RX
11. Health Support Programs for Maternity, Gym & Health Coaching, Natural Products & Services
12. 401(k) Retirement Program
13. 2 Weeks accrued Vacation with cash out program after 1st year
14. Generous Sick and Safe accrued time off program
15. Paid Holidays
16. Paid Birthday off
17. Cell Phone Pay of $40.00 a Month for hourly employees
18. $1,000.00 Referral Bonus Program for hourly employees
19. Employee Discounts for Auto Rentals (Friends & Family)
20. Employee Wholesale Auto Purchase Program
21. Perks@Work Program Member Ship - thousands of discounts for just about everything!
22. Commission Program
23. Access to a full library of hundreds of online professional career training; from sales to software and nearly everything in between

Qualifications
Basic Qualifications

1. Must have a Valid Unrestricted Driver’s License
2. Must have one to two years of driving experience and be insurable
3. Must be 21 years of age or older (Not Montana or Hawaii)
4. Experience in Sales and Customer Service
5. Excellent Communication Skills
6. Minimum of a high school diploma or GED equivalent

Preferred Qualifications

1. Experience in Aviation, Auto Rental, Guest Services, or Hospitality
2. Willingness to travel for extended periods
3. Smartphone/tablet/technology savvy
4. College degree

Go Rentals is an EEO-compliant employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, nation-al origin, age, disability, genetic information, marital status, amnesty, or military status as a covered veteran in accordance with applicable federal, state and local laws.