Guest Services Associate (Part-Time) - Wesley Willows Campus

Wesley Willows Corporation; Rockford (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking organization as a Guest Services Associate, where you'll play a vital role in creating a welcoming environment for residents and guests. This part-time position requires excellent communication and organizational skills to manage multiple tasks in a fast-paced setting. You'll be responsible for greeting visitors, managing calls, and ensuring residents' needs are met with professionalism and care. If you're looking for a rewarding opportunity to make a difference in a community-focused workplace, this role is perfect for you. Enjoy a supportive atmosphere and the chance to grow your skills while providing exceptional service.

Benefits

Vacation Time

Sick Time

Dental Insurance

Vision Insurance

Employee Referral Bonus Program

Qualifications

• High school graduate or equivalent required; some college preferred.
• Strong organizational and communication skills are essential.

Responsibilities

• Maintain positive relationships with residents and guests.
• Handle incoming calls and provide cashier services.

Skills

Organizational Skills

Communication Skills

Interpersonal Relations

Keyboarding Skills

Education

High School Graduate

Some College Preferred

Tools

Computerized Phone System

Computer Record System

Job description

Career Opportunities with Wesley Willows Corporation

A great place to work.

Guest Services Associate (Part-Time) - Wesley Willows Campus

Reports to: Guest Services/Housekeeping Manager

Pay Rate: $15.00 to $17.00/hr - Dependent on Experience and other factors

Summary:

The Guest Services Associate must consistently maintain a positive and professional relationship with all residents, guests, and employees. The associate must always meet the needs of customers through the use of appropriate communication techniques. The associate must also utilize good organizational skills to handle multiple and competing tasks in a fast-paced environment.

Essential Duties and Responsibilities include, but are not limited to:

• Utilizes appropriate and professional communication techniques when relating to residents, guests, and staff.
• Maintains constructive relationships with customers. Demonstrate effectiveness in meeting the customer’s needs.
• Answers, transfers, and directs incoming calls using a computerized multiple-line phone system.
• Promptly greets all guests and notifies residents of visitors.
• Provides cashier and postal services to residents.
• Makes meal reservations for residents and provides necessary information to dining services and other appropriate departments.
• Provides photocopying services to residents and staff.
• Records residents leaving the building for overnight or extended periods of time by maintaining accurate resident location documentation.
• Writes up work orders for residents and forwards to maintenance on a timely basis.
• Performs inputting, updating, maintenance, and accuracy checks on a computerized record system for changes in resident information.
• Implements emergency procedures when necessary for the protection and safety of our residents, customers, and employees.
• Maintains a safe and productive work environment by keeping the office area and lounge clean at all times.
• Provides simple clerical tasks as needed.
• Maintains a high standard of personal appearance and grooming.
• Completes all other assignments as designated by the Customer Service Coordinator.
• Orders company office supplies.

Minimum Qualifications:

• High school graduate or equivalent required; some college preferred.
• Strong organizational skills needed to work in a fast-paced environment. Keyboarding skills of 40 words per minute minimum and computer literacy required.
• Good interpersonal relations with proven communication skills, both verbal and written.

Physical Requirements:

• Must be able to sit for 6-7 hours during an 8-hour shift.
• Must be able to stand and walk for 1-2 hours during an 8-hour shift.
• Must be able to frequently lift 10 to 25 pounds while walking or bending at the waist and knees.
• Must be able to use wrists, fingers, and hands for operating a computer, utilizing a telephone, writing, and grasping.

Other Regulated Requirements:

• Must be willing to undergo pre-employment background check, including (MVR) moving vehicle records.
• Must have or be willing to receive the Flu-Shot Vaccine and TB testing.
• Must be willing to undergo pre-employment drug screening, including cannabis.
• Must be willing to undergo biometric screening.

Benefits we offer:

• Vacation Time
• Sick Time
• Dental and Vision
• Employee referral bonus program

Wesley Willows/Peterson Meadows is an Equal Opportunity Employer

Wesley Willows/Peterson Meadows operates a Drug & Alcohol free campus