Venue - Guest Services Staff - Alpine Valley

Live Nation; Town of East Troy (WI); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking Guest Services Staff to enhance the experience of attendees at live events. In this role, you will ensure the safety and comfort of guests while maintaining the venue's cleanliness. Your customer service skills will be crucial in addressing inquiries and resolving concerns, contributing to a memorable experience for all. This position offers a dynamic work environment where you can engage with people and be part of the excitement of live entertainment. Join a company recognized for its commitment to employee satisfaction and enjoy unique benefits while working in a vibrant atmosphere.

Benefits

Generous vacation

Healthcare benefits

Retirement benefits

Student loan repayment

Tuition reimbursement

Paid caregiver leave

Employee ticketing program

Qualifications

• 2+ years in customer service preferred.
• Strong communication and problem-solving skills required.

Responsibilities

• Deliver exemplary customer service and resolve inquiries.
• Maintain venue cleanliness and assist guests during events.
• Guide guests and ensure their safety during shows.

Skills

Customer Service

Communication Skills

Problem-Solving

Teamwork

Attention to Detail

Education

High School Diploma or equivalent

Job description

Venue - Guest Services Staff - Alpine Valley

Venue - Guest Services Staff - Alpine Valley

Apply locations East Troy, WI, USA time type Part time posted on Posted 12 Days Ago job requisition id JR-78640

Job Summary:

As a Guest Services staff member, you play a vital role in ensuring the safety and comfort of all guests. You are responsible for maintaining the cleanliness and organization of the venue while engaging with attendees to address their needs before, during, and after the event. Your attention to detail and customer service skills contribute to creating a positive experience for all patrons.

Job Functions:

1. Deliver exemplary customer service to maintain customer loyalty. Answer inquiries to resolve our customer concerns through analysis to determine the most effective resolution.
2. Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
3. Refer unresolved customer grievances to designated departments for further investigation.
4. Solicit sales of new or additional services or products.
5. Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
6. Show CARE by participating in venue recycling efforts before, during and after the show.
7. Guide guests to exits or provide other instructions or assistance in case of emergency.
8. May assist in verifying staff credentials to generally restricted areas.
9. Assist patrons by giving directions places inside or outside the venue.
10. Ensure guests are safely enjoying the show.
11. Partner with fellow crew members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, etc.
12. Additional tasks as requested by management.

This position starts at $16.00 per hour.

Qualifications:

1. High School Diploma or equivalent.
2. At least 2 years in Customer Service and communications suggested.
3. Strong strategic thinking and creative problem-solving skills.
4. Excellent verbal, written and interpersonal communication skills.
5. Acute sense of judgment, tact and diplomacy.
6. A strong sense of teamwork and ability to execute programs.
7. Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting.

About Us

Recognized for six years as a Great Place to Work and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.

We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.