Venue - Guest Services Staff - Alpine Valley

Live Nation Entertainment; Town of East Troy (WI); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic team as a Guest Services staff member at an exciting venue. Your role will be crucial in ensuring guests have a memorable experience by providing top-notch customer service, maintaining venue cleanliness, and assisting attendees with their needs. This position requires a proactive approach to problem-solving and excellent communication skills, as you will engage with guests before, during, and after events. If you thrive in a fast-paced environment and enjoy working with people, this opportunity offers a chance to contribute to a vibrant atmosphere while ensuring safety and satisfaction for all patrons.

Qualifications

• 2+ years in customer service and strong communication skills are preferred.
• Ability to lift and carry 50 lbs and perform physical tasks.

Responsibilities

• Deliver exemplary customer service and resolve customer concerns effectively.
• Ensure guest safety and comfort during events while maintaining venue cleanliness.

Skills

Customer Service

Communication Skills

Problem-Solving

Teamwork

Education

High School Diploma or equivalent

Job description

Job Summary:

As a Guest Services staff member, you play a vital role in ensuring the safety and comfort of all guests. You are responsible for maintaining the cleanliness and organization of the venue while engaging with attendees to address their needs before, during, and after the event. Your attention to detail and customer service skills contribute to creating a positive experience for all patrons.

Job Functions:

1. Deliver exemplary customer service to maintain customer loyalty. Answer inquiries to resolve customer concerns through analysis to determine the most effective resolution.
2. Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
3. Refer unresolved customer grievances to designated departments for further investigation.
4. Solicit sales of new or additional services or products.
5. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken.
6. Show CARE by participating in venue recycling efforts before, during, and after the show.
7. Guide guests to exits or provide other instructions or assistance in case of emergency.
8. May assist in verifying staff credentials to generally restricted areas.
9. Assist patrons by giving directions to places inside or outside the venue.
10. Ensure guests are safely enjoying the show.
11. Partner with fellow crew members at the end of the show to close the venue; this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricades, etc.
12. Additional tasks as requested by management.

This position starts at $16.00 per hour.

Qualifications:

1. High School Diploma or equivalent.
2. At least 2 years in Customer Service and communications suggested.
3. Strong strategic thinking and creative problem-solving skills.
4. Excellent verbal, written, and interpersonal communication skills.
5. Acute sense of judgment, tact, and diplomacy.
6. A strong sense of teamwork and ability to execute programs.
7. Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting.