Guest Services Assistant

City of Farmington Hills; Farmington Hills (MI); On-site; USD 17,000 - 28,000; Part time

Job summary

City of Farmington Hills is seeking a part-time General Office Clerk to perform registration, check-ins, selling passes, typing, duplicating, and customer service.

The ideal candidate will be proficient with Word, Excel, RecTrac, and internet-based systems, with strong communication, 35 wpm typing, and the ability to multitask in a busy public environment.

This on-site, 25-hour-per-week role requires flexibility across shifts and a courteous, high-volume public-facing presence.

Qualifications

• Experience in general office clerical tasks and public-facing roles.
• Proficient with Microsoft Word, Excel, and RecTrac.
• Excellent communication and problem-solving abilities; typing 35 wpm.

Responsibilities

• Perform computerized registration and check-ins.
• Sell passes and handle admissions.
• Type documents, duplicate materials.
• Answer telephone calls and provide extensive customer service.
• Interact with the public in a high-volume environment.

Skills

Customer service

Multitasking

Communication skills

Typing 35 wpm

Education

General office clerical experience

Tools

Microsoft Word

Microsoft Excel

RecTrac

Internet-based systems

Job description

BASIC RESPONSIBILITIES:

Perform a variety of general office tasks including computerized registration, and check-ins, selling passes, typing, duplicating, answering telephone calls, extensive customer service and contact.

PREVIOUS WORK EXPERIENCE:

General office clerical and experience working with the public preferred.

SPECIAL TRAINING AND SKILLS:

Proficient in all aspects of computers, preferably Microsoft Word, Excel, Internet-based online systems, and RecTrac. Excellent communication skills, customer service, and multi-tasking skills for extensive interaction with the public. Typing (35 wpm), filing, ability to solve problems, and possess working knowledge of general office equipment.

START DATE & WORK SCHEDULE:

This is a part-time position with a maximum of 25 hours per week.

Must be able to work ALL shifts.