Guest Services Ambassador – Healthcare Reception

Medical Facilities Of America, Inc.; Vinton (VA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid Time Off

Daily Pay

Career growth opportunities

Job summary

Berkshire Health & Rehabilitation Center in Vinton, VA is seeking a Service Ambassador to be the first point of contact for guests. You will warmly welcome visitors and set a positive tone for every visit, ensuring they feel valued and cared for from arrival through departure.

You will answer calls, direct inquiries to the right department, maintain a tidy reception area, process mail, and assist with clerical tasks. Strong customer service and teamwork are essential for this role.

Qualifications

• Excellent customer service skills.
• Highly organized and detail oriented.
• Ability to work independently or as part of a team.

Responsibilities

• Greet and welcome patients and visitors in a courteous and professional manner.
• Answer and manage incoming calls, directing them to the appropriate department.
• Maintain a clean and organized reception / lobby area.
• Process incoming and outgoing mail, including sorting and distribution.
• Assist with administrative tasks such as filing, scanning, and data entry.
• Address patient inquiries and resolve any issues or complaints promptly and effectively.
• Other clerical duties as needed for the successful operation of the center.

Job description

Berkshire Health & Rehabilitation Center in Vinton, VA is seeking a Service Ambassador to be the first point of contact for guests. You will warmly welcome visitors and set a positive tone for every visit, ensuring they feel valued and cared for from arrival through departure.

You will answer calls, direct inquiries to the right department, maintain a tidy reception area, process mail, and assist with clerical tasks. Strong customer service and teamwork are essential for this role.