Guest Services Representative

Berkshire Health Systems; Pittsfield (MA); On-site; USD 35,000 - 42,000; Full time

Job summary

Berkshire Medical Center in Pittsfield seeks a friendly, professional front desk receptionist to greet visitors, provide directions, and assist with information desk duties. You will manage incoming calls, coordinate with volunteers, and help maintain a safe, welcoming environment.

The ideal candidate has strong customer service skills, clear communication, and the ability to multitask in a busy hospital setting. High school diploma preferred; hospital or busy office experience is a plus.

Qualifications

• One year of reception experience in hospital or busy office preferred.
• High school diploma or equivalent preferred.
• Excellent customer service and communication skills.
• Ability to handle multiple calls and in-person requests.

Responsibilities

• Greet visitors entering Berkshire Medical Center in a warm, welcoming manner and provide directions and escort as needed.
• Accept and direct a variety of incoming phone calls.
• Direct volunteers assigned to the information desk in the performance of their services.
• Respond to problems and safety concerns promptly and professionally.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Computer basics

Education

High school diploma or equivalent

Job description

Responsibilities

• Greet everyone entering Berkshire Medical Center in a warm, welcoming manner, in order to create a positive first impression. Provide direction, information and escort as necessary to above population, while ensuring prompt attention to problems and safety. Accept and direct a variety of incoming phone calls. Direct volunteers assigned to the information desk in the performance of their services.

Position Qualifications (Minimum qualifications are required unless stated otherwise.)

• Experience:
• One-year previous reception experience in a hospital, busy office setting or hospitality experience preferred .
• Education and Training:
• High school or equivalent preferred.
• License, Certification & Registration:
• None required.
• Other Requirements:
• Outstanding customer service skills, demonstrating a friendly, pleasant, and outgoing welcome when greeting anyone entering the medical center.
• Proven ability and experience dealing with agitated/dissatisfied persons.
• Manual dexterity necessary for computer purposes.
• Proven ability to handle multiple incoming telephone calls in addition to 'in person' requests for assistance.
• Demonstrated high level of flexibility, with the ability to work independently with minimum supervision.
• Must be able to respond quickly and accurately in all emergency situations, while maintaining a calm demeanor.
• Basic computer skills.
• Must be able to read, write, and speak English in a clear, understandable manner, using good grammar and appropriate language.