Guest Services Ambassador

ASM Global; Cleveland (OH); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

40% discount at the Browns Pro Shop (非

Preferred consideration for future_em

Free Event Day parking and free major-

Performance based incentive programs

Job summary

The Cleveland Browns are seeking friendly Event Team Members for Huntington Bank Field in Cleveland for part-time and seasonal gigs. As Guest Services Ambassadors, you will help fans from entry to departure, delivering best-in-class service and guiding guests through the venue.

You’ll greet guests, answer questions, enforce policies, and assist with directions. The role requires reliability, endurance to stand, and ability to work evenings, weekends, and major events at the stadium.

Qualifications

• Excellent interpersonal and guest-first communication.
• Friendly, approachable, professional appearance.
• Ability to stand for extended periods and navigate stairs.
• Comfortable working in all weather conditions outdoors.
• Reliable transportation to Huntington Bank Field.
• Available to work evenings, weekends, holidays for all stadium events.
• Able to pass a criminal background check and drug screening.
• Must be at least 18 years old.

Responsibilities

• Greeting and welcome guests as they enter Huntington Bank Field.
• Provide excellent customer service to enhance the fan experience.
• Proactively assist guests with any questions or concerns.
• Understand and enforce all Huntington Bank Field policies and procedures.
• Provide guests with accurate directions to seating areas and restrooms.
• Report all incidents to Team Leaders.
• Thank guests for attending as they leave.

Skills

Guest-first mindset

Excellent interpersonal skills

Professional appearance

Stand for extended periods

Outdoor work in all weather

Evening/weekend availability

Background check clearance

Age 18+

Reliable transportation

Job description

Job Description

THE PROJECT

“We Unite fans by Always Delivering Best-In-Class Experiences.”

The Huntington Bank Field Guest Services Team is seeking enthusiastic individuals for part-time and seasonal Event Team Member positions. Our Guest Services Ambassadors (GSAs) are essential in creating best-in-class guest experiences—from the moment fans arrive to the moment they depart. We are looking for friendly, outgoing, and self-motivated individuals who are passionate about delivering exceptional customer service and creating memorable moments for every guest.

ESSENTIAL FUNCTIONS

• Greeting and welcome guests as they enter Huntington Bank Field.
• Provide excellent customer service to enhance the fan experience.
• Proactively assist guests with any questions or concerns they may have.
• Understand and enforce all Huntington Bank Field policies and procedures.
• Provide guests with accurate directions to and from stadium locations such as seating areas and restrooms.
• Must be attentive to guests’ needs, have full knowledge of all policies, services, and facility locations.
• Report all incidents to Team Leaders.
• Thank guests for attending as they leave.

QUALIFICATIONS

• Excellent interpersonal and communication skills with a guest-first mindset
• Ability to consistently present in a friendly, approachable and professional manor including a well-groomed appearance.
• Physically able to stand for extended periods and navigate stairs throughout the venue
• Comfortable working in all weather conditions including outdoors
• Reliable transportation to and from Huntington Bank Field
• Availability to work evenings, weekends, holidays, all full stadium events that include concerts, major special events and all Cleveland Browns home games
• Ability to successfully pass a criminal background check and drug screening
• Must be at least 18 years of age

PERKS

• 40% discount at the Browns Pro Shop within Huntington Bank Field (non-event days only)
• Preferred consideration for future employment opportunities within the Cleveland Browns organization
• Free Event Day parking as well as free major event day meals are provided
• Performance based incentive programs

COMPENSATION

Positions start at $16 per hour and vary throughout each event. Which range from Ushers, Premium Space Greeters, Elevator Operators and many more.

A GSA may be assigned or reassigned to any post based on the needs of the event and will execute all posts assigned by leadership.

LOCATION

Huntington Bank Field - Cleveland Browns