Guest Experience Ambassador - Soldier Field

ASM Global; Chicago (IL); Vor Ort; USD 20.000 - 29.000; Teilzeit

Benefits dieser Stelle

Accrued Paid leave and Sick Time

401(K) investment plan

Zusammenfassung

ASM Global is seeking a Guest Experience Ambassador for Soldier Field in Chicago. You will greet guests, answer questions about the venue and events, and provide high-quality service to ensure a welcoming experience during concerts, games, and other events.

This on-site role requires flexibility for weekends, evenings, and holidays, and the ability to work in loud, indoor/outdoor settings while assisting guests with information and directions.

Qualifikationen

• Excellent customer service and communication skills.
• Ability to work well with others to support events.
• Comfortable navigating a crowded, loud venue and outdoor conditions.

Aufgaben

• Greet guests and make them feel welcome.
• Provide information about Soldier Field, transportation, ADA, concessions, restrooms, seating areas and more.
• Learn Soldier Field layout and history to better assist guests.
• Assist guests with needs and questions, especially during peak times.
• Maintain a positive, friendly demeanor at all times.
• Relay information to supervisor and other teams as needed during events.

Kenntnisse

Customer service

Communication

Crowd management

Team collaboration

Memorization

Mobility

Jobbeschreibung

POSITION: Guest Experience Ambassador

REPORTS TO: Guest Experience Manager

FLSA STATUS: Part-Time/Non-Exempt

Summary

Our Guest Experience Ambassador(s) will be responsible for creating a friendly, welcoming environment while consistently providing exceptional services to all guests while supporting Chicago Bears, Chicago Fire FC, concerts, and other responsibilities that will enhance the guest experience

Essential Duties and Responsibilities

• Greet guests upon arrival and make them feel welcome

• Gather and maintain the requisite equipment for each event

• Familiarize yourself with the layout and history of Soldier Field

• Help guests by providing general information about Soldier Field, transportation, ADA, concessions, restrooms, seating areas, and more

• Maintain a positive, friendly demeanor at all times

• Inform guests with Soldier Field etiquette, policies, and proceduresonly during major events

• Assist with guests needs and questions during high level of visitation times

• Maintain knowledge about Soldier Field programs and events to better serve the guests

• Relay information when neededto supervisor throughout events

• Utilize briefing reports to endure proper communication with guests and supervisor

• Observe guests and anticipate guest needs during events

• Assist directing guests, answering questions, and relaying messages to supervisor when you do not know how to best assist the guest

• Complete other projects and responsibilities as assigned by the supervisor

Qualifications

• Must be available to work a flexible schedule that includes weekends, holidays, and evenings

• Must be comfortable in large crowds – noise levels in the work environment are frequently loud

• Must be able to work both indoors and outdoors; may be exposed to all weather conditions, including extreme cold and heat

Skills and Abilities

• Exceptional customer service and communication skills

• Strong ability to collaborate with other stadium teams throughout the venue

• Ability to memorize the layout of Soldier Field (seating sections, restrooms, gates. Codes, etc.)

• Ability to remain in your position for an entire shift

• Ability to maneuver throughout the facility

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Hourly Rate : $18.00

Benefits:

• Accrued Paid leave and Sick Time

• 401(K) investment plan; qualifications are required to be met

Legends Global is an Equal Opportunity / Affinhocative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.