Guest Services Agent — Welcoming, WOW Service

BENCHMARK; New York (NY); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

401k with company match

Lucrative bonus programs

Full benefits package

Job summary

Pyramid Global Hospitality is seeking a Guest Services Agent at the DoubleTree by Hilton New York Downtown. You will welcome guests, assist with check-in/out, and share knowledge about the hotel and local area to create memorable stays.

The role requires a friendly, engaging personality, a year of customer service experience, and the ability to work varying shifts, including weekends and holidays. A supportive team and growth opportunities are provided.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced hotel environment.
• Willingness to stand for long shifts and assist guests.

Responsibilities

• Greet guests and check them in/out, handling requests and special needs.
• Provide accurate information about hotel amenities and local area.
• Resolve guest issues promptly to ensure a positive experience.
• Promote hotel programs and services to guests.
• Coordinate with other departments to ensure smooth operations.

Skills

Customer service

Communication

Teamwork

Problem solving

Guest interaction

Job description

Pyramid Global Hospitality is seeking a Guest Services Agent at the DoubleTree by Hilton New York Downtown. You will welcome guests, assist with check-in/out, and share knowledge about the hotel and local area to create memorable stays.

The role requires a friendly, engaging personality, a year of customer service experience, and the ability to work varying shifts, including weekends and holidays. A supportive team and growth opportunities are provided.