SUPERVISOR - ROOM GS

BENCHMARK; City of Schenectady (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Full benefit plans, including 401k and

Competitive bonus programs

Job summary

Pyramid Global Hospitality is seeking a Guest Services Supervisor for the DoubleTree by Hilton New York Downtown. You will lead the Guest Services team to deliver a warm welcome and flawless service as guests arrive and throughout their stay.

The role emphasizes supervising bell attendants, mentoring staff, and coordinating guest arrivals with management, ensuring memorable experiences for all visitors.

Qualifications

• Previous experience in a hotel Bell Attendant or Supervisor is a plus.
• Hospitality industry experience is required.
• Ability to remain calm and provide direction at all times.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and moving between areas of the hotel and the valet lot.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Interact with all guests.
• Welcome each guest to our hotel.
• If guests are arriving by motor vehicle, open their door as you welcome them to the resort/hotel.
• Escort and orient the guest to the front desk for check-in.
• Upon check-in, escort the guests and their luggage to their room.
• Explain our amenities and fun facts they should know about our hotel.
• Train and mentor the team of bell attendants to provide exceptional customer service.
• Assist the management team in coordination of special events that will impact the arrival and departure of guests.
• Work together with other attendants to ensure each guest has a personalized experience and will "dive" to open the door for all guests.
• Assist lobby attendant in keeping entrance area clean and organized.
• Be the difference with all guests and employees and do more than just "the norm"

Skills

Hospitality industry experience

Calm under pressure

Problem solving

Teamwork

Pleasant, helpful personality

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and the Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About the Property

At the DoubleTree by Hilton New York Downtown we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service.

About the Role

We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Supervisor. The ideal candidate will use their engaging personality to set the example for the team on how to create a memorable first impression for guests as they arrive for the first time and throughout their stay. The Guest Services Supervisor will supervise and direct the team in offering guests a warm welcome to our hotel/resort and assist with the unloading of guests’ luggage. They will also be the leader of information for the team, serving as a source of knowledge about the hotel, its amenities, and the local area as they assist the guest to their room.

Responsibilities

• Help guests discover their "Wanderlust" experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Interact with all guests
• Welcome each guest to our hotel
• If guests are arriving by motor vehicle, open their door as you welcome them to the resort/hotel
• Escort and orient the guest to the front desk for check-in
• Upon check-in, escort the guests and their luggage to their room
• Explain our amenities and fun facts they should know about our hotel
• Train and mentor the team of bell attendants to provide exceptional customer service
• Assist the management team in coordination of special events that will impact the arrival and departure of guests
• Work together with other attendants to ensure each guest has a personalized experience and will "dive" to open the door for all guests
• Assist lobby attendant in keeping entrance area clean and organized
• Be the difference with all guests and employees and do more than just "the norm"

Qualifications

• Previous experience in a hotel Bell Attendant or Supervisor is a plus
• Hospitality industry experience is required
• Ability to remain calm and provide direction at all times
• Ability to solve problems when they arise
• Ability to work in a team environment is a must
• Pleasant and helpful personality
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel

Compensation

$25 - $25

Benefits

• Full benefit plans, including 401k with a company match and our lucrative bonus programs

Equal Opportunity

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.