Guest Services Agent — Create Memorable Welcomes

Pyramid Global Hospitality; Jacksonville (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Pyramid Global Hospitality at the Doubletree by Hilton Jacksonville Airport is seeking a Guest Services Agent who uses an engaging, friendly personality to create a memorable first impression for guests from arrival to departure. You will assist with luggage, welcome guests, escort them to the front desk for check-in, and share knowledge about the hotel amenities and local area to help guests feel at home.

Working with fellow attendants to deliver personalized service, you will strive to ‘WOW’

Responsibilities

• Help guests discover their Wanderlust experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel.
• If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
• You will be escorting and orienting the guest to the front desk for check‑in.
• You will park and retrieve guests vehicles as requested
• Upon check‑in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
• You will be working together with other attendants to ensure each guest has a personalized experience and will “dive” to open the door for all guests.
• Assist lobby attendant in keeping entrance area clean and organized
• “Be the difference” with all guest and employees and do more than just “the norm”

Skills

Customer service

Engaging personality

Job description

Pyramid Global Hospitality at the Doubletree by Hilton Jacksonville Airport is seeking a Guest Services Agent who uses an engaging, friendly personality to create a memorable first impression for guests from arrival to departure. You will assist with luggage, welcome guests, escort them to the front desk for check-in, and share knowledge about the hotel amenities and local area to help guests feel at home.

Working with fellow attendants to deliver personalized service, you will strive to ‘WOW’