Guest Services Supervisor — Create Memorable Stays

BENCHMARK; City of Schenectady (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Full benefit plans, including 401k and

Competitive bonus programs

Job summary

Pyramid Global Hospitality is seeking a Guest Services Supervisor for the DoubleTree by Hilton New York Downtown. You will lead the Guest Services team to deliver a warm welcome and flawless service as guests arrive and throughout their stay.

The role emphasizes supervising bell attendants, mentoring staff, and coordinating guest arrivals with management, ensuring memorable experiences for all visitors.

Qualifications

• Previous experience in a hotel Bell Attendant or Supervisor is a plus.
• Hospitality industry experience is required.
• Ability to remain calm and provide direction at all times.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and moving between areas of the hotel and the valet lot.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Interact with all guests.
• Welcome each guest to our hotel.
• If guests are arriving by motor vehicle, open their door as you welcome them to the resort/hotel.
• Escort and orient the guest to the front desk for check-in.
• Upon check-in, escort the guests and their luggage to their room.
• Explain our amenities and fun facts they should know about our hotel.
• Train and mentor the team of bell attendants to provide exceptional customer service.
• Assist the management team in coordination of special events that will impact the arrival and departure of guests.
• Work together with other attendants to ensure each guest has a personalized experience and will "dive" to open the door for all guests.
• Assist lobby attendant in keeping entrance area clean and organized.
• Be the difference with all guests and employees and do more than just "the norm"

Skills

Hospitality industry experience

Calm under pressure

Problem solving

Teamwork

Pleasant, helpful personality

Job description

Pyramid Global Hospitality is seeking a Guest Services Supervisor for the DoubleTree by Hilton New York Downtown. You will lead the Guest Services team to deliver a warm welcome and flawless service as guests arrive and throughout their stay.

The role emphasizes supervising bell attendants, mentoring staff, and coordinating guest arrivals with management, ensuring memorable experiences for all visitors.