Guest Services Agent: Warm Welcomes & Upsell

Peregrine Hospitality; Cathedral City (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Peregrine Hospitality is seeking a friendly, detail-oriented Guest Services Associate in Cathedral City, CA. You will greet guests, register reservations, handle payments, and provide local recommendations to enhance the stay.

The role requires strong communication, basic computer skills, and the ability to multitask in a fast-paced hotel environment. You will work as part of a cohesive team, supporting management and delivering exceptional guest experiences.

Qualifications

• Must have excellent guest service and communication skills.
• Ability to prioritize and work with limited supervision.
• Ability to upsell guests to rooms that fit their needs.
• Must possess basic computer skills.
• Strong attention to detail and ability to handle multiple tasks.

Responsibilities

• Greet and welcome guests on arrival.
• Register guests and verify reservations, process payments.
• Handle cash and balance the cash drawer.
• Provide information on hotel facilities and local attractions.
• Assist guests with check-out and process various payments.
• Field guest complaints and resolve issues to ensure satisfaction.
• Maintain knowledge of hotel services and local area.
• Follow policies and safety procedures; support continuous improvement.
• Participate in upselling and promoting marketing programs.
• Collaborate with team and management in a professional manner.

Skills

Guest service

Cash handling

Communication

Upselling

Basic computer skills

Team player

Tools

POS system

Job description

Peregrine Hospitality is seeking a friendly, detail-oriented Guest Services Associate in Cathedral City, CA. You will greet guests, register reservations, handle payments, and provide local recommendations to enhance the stay.

The role requires strong communication, basic computer skills, and the ability to multitask in a fast-paced hotel environment. You will work as part of a cohesive team, supporting management and delivering exceptional guest experiences.