Guest Services Agent - Warm Front Desk & Guest Care

The King and Prince Beach & Golf Resort; Saint Simons Island (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

The King and Prince Beach & Golf Resort is seeking a dedicated Guest Service Agent to deliver exceptional hospitality from check-in to check-out. You will greet guests, manage reservations, answer inquiries, and promote local attractions while maintaining a welcoming, professional front desk.

Responsibilities include handling night audits when needed, coordinating with other departments, and ensuring a clean, organized reception area to enhance guest satisfaction.

Qualifications

• Previous hotel or hospitality experience preferred.
• Strong customer service skills with focus on guest relations.
• Familiarity with front desk operations and night audit is a plus.

Responsibilities

• Greet guests warmly and assist with check-in and check-out.
• Manage reservations, including modifications and cancellations, using multi-line phone systems.
• Address guest inquiries promptly to ensure high satisfaction.
• Provide information about hotel amenities, services, and local attractions.
• Conduct night audits as required, ensuring accuracy in financial transactions.
• Maintain a clean front desk area and collaborate with other departments.

Skills

Guest service

Communication

Reservations

Night audit

Education

High School Diploma or equivalent

Tools

PMS software

Multi-line phone system

Job description

The King and Prince Beach & Golf Resort is seeking a dedicated Guest Service Agent to deliver exceptional hospitality from check-in to check-out. You will greet guests, manage reservations, answer inquiries, and promote local attractions while maintaining a welcoming, professional front desk.

Responsibilities include handling night audits when needed, coordinating with other departments, and ensuring a clean, organized reception area to enhance guest satisfaction.