Beachfront Front Desk Agent: Guest Experience Champion

EOS Hospitality LLC; Marathon (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

401(k) with employer match

Discounts at EOS Hospitality sister s­

Employee recognition programs

Job summary

Tranquility Bay Beachfront Resort seeks a friendly Front Desk Agent to be the first and last interaction for guests, providing a welcoming experience. You will assist with check-in/check-out, answer questions, and coordinate with departments to ensure outstanding service during each guest's stay.

The ideal candidate has strong communication skills, a passion for guest satisfaction, and the ability to work in a fast-paced resort environment.

Qualifications

• 1+ year front desk, hotel, hospitality, or customer service experience preferred.
• Excellent customer service and communication skills required.
• Willingness to work flexible hours including mornings, evenings, weekends, and holidays.

Responsibilities

• Greet guests in a warm, friendly, and professional manner.
• Check-in and check-out guests efficiently and accurately.
• Answer guest questions regarding accommodations, resort amenities, dining, activities, and local attractions.
• Process payments and post charges accurately to guest accounts.
• Coordinate with Housekeeping, Engineering, F&B, and other departments to ensure guest needs are met.

Skills

Customer service

Communication

Multitasking

English fluency

Education

High school diploma or equivalent

Tools

PMS software

Job description

Tranquility Bay Beachfront Resort seeks a friendly Front Desk Agent to be the first and last interaction for guests, providing a welcoming experience. You will assist with check-in/check-out, answer questions, and coordinate with departments to ensure outstanding service during each guest's stay.

The ideal candidate has strong communication skills, a passion for guest satisfaction, and the ability to work in a fast-paced resort environment.