Guest Services Agent – Mountain Resort Front Desk

Brian Head Resort; Northern (KY); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Free Brian Head Resort season pass

Discounts on resort food and rentals

Job summary

Brian Head Lodge is seeking a friendly Front Desk Agent to greet guests and manage reservations at the resort, ensuring a smooth check-in and check-out experience. You will answer calls and emails, provide information about rooms, rates, amenities, and local attractions, and process payments using the POS system.

This role requires patience and a professional approach, flexibility for weekends and evenings, and the ability to stand for long periods while assisting guests throughout their

Qualifications

• High school diploma or GED is required.
• Strong verbal and written communication skills are essential.
• Must be able to work flexible shifts, including weekends, holidays, and evenings.
• Must handle guest concerns with patience and professionalism.
• Background check required.
• Ability to sit and stand for long periods and lift up to 50 lbs.

Responsibilities

• Manage phone, email, and online reservations with accuracy and efficiency.
• Register guests and collect required information on arrival.
• Provide guests with information about rooms, rates, amenities, and local recommendations.
• Process payments, verify credit card details, and maintain POS records.
• Coordinate guest questions or concerns with professionalism and care.
• Coordinate with housekeeping to ensure rooms are guest-ready.
• Complete additional duties to support team operations.

Skills

Verbal communication

Written communication

Customer service

Flexibility

Education

High school diploma or GED

Job description

Brian Head Lodge is seeking a friendly Front Desk Agent to greet guests and manage reservations at the resort, ensuring a smooth check-in and check-out experience. You will answer calls and emails, provide information about rooms, rates, amenities, and local attractions, and process payments using the POS system.

This role requires patience and a professional approach, flexibility for weekends and evenings, and the ability to stand for long periods while assisting guests throughout their