Restaurant Supervisor - Morgantown Marriott

Stonebridge Companies; Morgantown (WV); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off (PTO)

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies is seeking a Restaurant Supervisor in Morgantown, West Virginia. This role involves overseeing daily operations, managing staff, and ensuring guest satisfaction in accordance with brand standards. Ideal candidates will have extensive experience in food and beverage environments and will demonstrate exceptional hospitality skills.

The supervisor will engage with customers, implement service recovery, and maintain a safe work environment, while adhering to all operational protocols.

Qualifications

• Minimum of 4 years of related food and beverage experience or a combination of education and experience.
• Ability to lead by example and demonstrate hospitality skills.
• Ability to comprehend and write simple instructions.

Responsibilities

• Perform shift opening and closing duties.
• Engage with guests and solicit feedback.
• Ensure proper execution of revenue and check control.

Skills

Exceptional hospitality skills

Technical knowledge of restaurant operations

Strong communication skills

Ability to calculate discounts and percentages

Education

4 years of related food and beverage experience

Tools

Basic computer skills including Outlook, Word, Excel

Job description

Job Details

Title: Restaurant Supervisor
Location: Morgantown, West Virginia
FLSA: Non-Exempt
Status: Full-time
Reports to: Restaurant Manager
Supervises: Restaurant Team Members
Starting Pay: $16.00/hour

Job Summary

The Restaurant Supervisor is responsible for monitoring staff performance to ensure guest satisfaction through prompt, courteous service while maintaining safe and profitable operations in accordance with brand standards. This role oversees daily operations, provides staff feedback, and assists with training to ensure smooth restaurant functioning.

Essential Functions and Duties

• Performs shift opening and closing duties according to the manager's checklist.
• Engages with guests, soliciting feedback and implementing service recovery when necessary.
• Ensures proper execution of revenue and check control procedures during the shift.
• Assists in selecting, training, and providing ongoing feedback to staff to meet brand and guest satisfaction standards.
• Utilizes tools such as schedules, floor plans, reservations, and daily checklists to run the shift efficiently.
• Conducts pre-shift meetings with staff to communicate specials, guest satisfaction scores, and service concerns.
• Resolves operational issues, such as call-outs, last-minute bookings, inventory shortages, and delayed ticket times.
• Monitors floor volume and assists with seating, serving, and kitchen communication to ensure adequate coverage.
• Maintains a safe and sanitary work environment for staff and guests.
• Maintains regular attendance and high standards of personal appearance and grooming.
• Monitors compliance with safety and security procedures to promote a safe work environment.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills

• Minimum of 4 years of related food and beverage experience and/or training, or an equivalent combination of education and experience.
• Ability to lead by example, demonstrating exceptional hospitality skills and technical knowledge of restaurant operations.
• Ability to read, comprehend, and write simple instructions, correspondence, and memos.
• Proficiency in basic computer and POS system functions, including Outlook, Word, and Excel.
• Strong communication skills, with the ability to present information and respond to questions from managers, clients, and guests.
• Ability to calculate figures and amounts such as discounts, percentages, and volume.

Work Environment

Works primarily indoors. Occasional exposure to cleaning chemicals. Stands and walks for more than two-thirds of the shift. Regularly lifts and pushes/pulls objects up to 25 lbs. Adheres to safety and security procedures to promote a safe work environment.

Other Duties

Other duties may be assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

• Medical, dental, vision coverage.
• Paid time off (PTO).
• 401(k) matching.
• Wellness support.
• Life and disability coverage.
• Savings accounts.
• Tuition aid.
• Travel and lodging perks.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination.

Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.