Restaurant Host - Morgantown Marriott

Stonebridge Companies; Morgantown (WV); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies is seeking a Host/Hostess for their establishment in Morgantown, West Virginia. The role involves welcoming guests, managing seating arrangements, and ensuring positive dining experiences. Strong customer service and communication skills are essential for engaging with guests and managing reservations.

The successful candidate will work in a fast-paced environment and be responsible for maintaining a clean and organized workplace while attending to guest needs efficiently. Comprehensive benefits are offered, including medical and wellness support.

Qualifications

• Prior customer service experience, preferably in a restaurant or hospitality environment.
• Ability to manage reservations and seating arrangements efficiently.
• Strong communication and interpersonal skills to engage with guests professionally.
• Knowledge of restaurant operations, menu offerings, and promotions.
• Ability to perform basic arithmetic for tasks such as totaling costs and making change.
• Strong organizational skills and attention to detail.

Responsibilities

• Greets guests and escorts them to their seats in a courteous manner.
• Present menus and answer guest questions regarding the food and service.
• Manages seating arrangements based on restaurant activity and reservations.
• Performs opening and closing duties, ensuring the restaurant is ready for service.
• Responds to guest inquiries and ensures their needs are met efficiently.

Skills

Customer service

Reservation management

Communication

Interpersonal skills

Organization

Job description

Job Summary

The Host/Hostess is responsible for welcoming guests to the dining establishment and escorting them to their seats in a professional and courteous manner. This role includes managing seating arrangements, assisting with reservations, and ensuring guests have a positive dining experience.

Essential Functions and Duties

• Greets guests and escorts them to their seats in a courteous manner.
• Present menus and answer guest questions regarding the food and service.
• Manages seating arrangements based on restaurant activity and reservations.
• Performs opening and closing duties, ensuring the restaurant is ready for service.
• Assists food and beverage staff with side‑work and setup as needed.
• Maintains knowledge of operating hours, menu items, promotions, and specials to assist guests.
• Responds to guest inquiries and ensures their needs are met efficiently.
• Creates and manages reservations using the property reservation system.
• Maintains seating charts and confirms reservations, including large parties and special requests.
• Ensures a clean and organized work environment at all times.
• May assist with the setup and cleaning of function rooms when necessary.
• Attends department meetings and completes assigned projects.

Required Experience, Education, and Skills

• Prior customer service experience, preferably in a restaurant or hospitality environment.
• Ability to manage reservations and seating arrangements efficiently.
• Strong communication and interpersonal skills to engage with guests professionally.
• Knowledge of restaurant operations, menu offerings, and promotions.
• Ability to perform basic arithmetic for tasks such as totaling costs and making change.
• Strong organizational skills and attention to detail.
• Ability to stand and walk for long periods.

Work Environment

Must be able to stand and walk for extended periods. Must be able to lift up to 20lbs. occasionally. Requires working in an indoor environment, with some exposure to temperature changes depending on operational needs. Flexibility to work nights, weekends, and holidays as required.

Additional Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

Benefits

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.