Restaurant Host - Morgantown Marriott

Stonebridge; Morgantown (WV); On-site; USD 24,000 - 32,000; Full time

Job summary

A hospitality company in Morgantown seeks a Restaurant Host to welcome guests and manage dining flow according to brand standards. Ideal candidates should possess strong customer service skills and a high school diploma. This role involves greeting guests, maintaining the seating chart, and responding to guest inquiries promptly.

Qualifications

• Ability to read and comprehend simple instructions and correspondence.
• Must speak proficient English.
• One year of related experience and/or training preferred.
• Ability to write simple correspondence.

Responsibilities

• Welcome guests and ascertain their dining needs.
• Manage the seating chart and monitor dining flow.
• Respond to guest inquiries in a friendly manner.
• Perform opening and closing duties, as needed.
• Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
• Ensure knowledge of menu, specials and promotions.
• Respond to guest inquiries in a timely, friendly and efficient manner.
• Answer telephone and field calls that could include inquiries, dining reservations or transfer calls.
• Utilizes Reservation system to perform dining reservations, and maintain seating charts.
• Assists Room Service Server by answering room service calls to obtain orders and enters them in point-of-service system.
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.

Skills

Customer service skills

Attention to detail

Ability to work independently

Education

High School diploma or equivalent

Job description

Join to apply for the Restaurant Host - Morgantown Marriott role at Stonebridge

The purpose of a RESTAURANT HOST is to welcome guests and escort them to their seats according to hotel brand standards and in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Welcome guests and ascertain their dining needs.
• Seat guests and manage the seating chart.
• Monitor restaurant activity to determine seating and dining flow.
• Perform opening and closing duties, as needed.
• Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
• Ensure knowledge of menu, specials and promotions.
• Respond to guest inquiries in a timely, friendly and efficient manner.
• Answer telephone and field calls that could include inquiries, dining reservations or transfer calls.
• Utilizes Reservation system to perform dining reservations, and maintain seating charts.
• Assists Room Service Server by answering room service calls to obtain orders and enters them in point-of-service system.
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.

Desired Competencies, Work Skills, And Knowledge

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

• Demonstrates accuracy and thoroughness.
• Monitors own work to ensure quality.
• Provides the best possible service to clients and customers.

QUALITY, PRODUCTIVITY, CUSTOMER SERVICE SKILLS, INITIATIVE, and ACCOUNTABILITY

• Meets or exceeds productivity standards.
• Produces adequate volume of work efficiently in a specific time.
• Responds to requests for service and assistance.
• Demonstrates the desire and ability to provide high quality service to both internal and external customers.
• Solicits customer feedback to improve service.
• Asks for and offers help when needed.
• Includes appropriate people in decision-making.
• Takes responsibility for own actions.
• Performs work with little or no supervision; works independently.
• Can be relied upon regarding task completion and follow up.

EDUCATION AND EXPERIENCE REQUIREMENTS: High School diploma or equivalent and/or one year related experience and/or training.

Qualifications

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Must speak proficient English.

WORK ENVIRONMENT: The work environment normally entails the following:

• Indoor work environment
• Minimal to moderate noise levels consistent with hotel environment

PHYSICAL DEMANDS: During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

• Stand more than 2/3 of the time
• Walk more than 2/3 of the time
• Sit less than 1/3 of the time
• Lift up to 25 pounds.
• Push / pull up to 25 pounds.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.