Guest Services Agent — Front Desk & Reservations

Hotel Equities; Virginia Beach (VA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Pay rate $17.00 per hour

Same-day pay

Employee Assistance Program

Reduced Room Rates

Parental leave

Referral program

Job summary

Hotel Equities is seeking a Front Desk Clerk for the Crowne Plaza in Virginia Beach, VA. The role focuses on greeting guests, registering arrivals, processing payments, and promoting the guest program with accurate information and courteous service.

Responsibilities include handling reservations, courtesy checks, and guest inquiries, while maintaining a positive and professional demeanor throughout shifts. Strong communication and basic computer skills are required to perform duties efficiently.

Qualifications

• Must speak, read and understand the primary language used in the workplace.
• Requires basic computational ability and good communication skills.
• Must possess basic computer skills and cash handling ability.

Responsibilities

• Greet and welcome guests; register guests, verify reservation and payment information.
• Handle check-ins/check-outs and room charges efficiently and accurately.
• Assist guests with luggage and provide local area information.

Skills

Customer service

Cash handling

Guest services

Education

High School diploma or equivalent

Tools

Basic computer skills

Job description

Hotel Equities is seeking a Front Desk Clerk for the Crowne Plaza in Virginia Beach, VA. The role focuses on greeting guests, registering arrivals, processing payments, and promoting the guest program with accurate information and courteous service.

Responsibilities include handling reservations, courtesy checks, and guest inquiries, while maintaining a positive and professional demeanor throughout shifts. Strong communication and basic computer skills are required to perform duties efficiently.