Front Desk Guest Experience Specialist – Entry Level

Cavalier Resort; Virginia Beach, Northern (VA, KY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical and Dental through Anthem BCBS

Vision insurance

401(k) with matching

PTO and holidays

DailyPay partnership

Job summary

HEI Hotels & Resorts is hiring at The Historic Cavalier Hotel and Beach Club in Virginia Beach for a front desk/guest services role. You will assist guests with arrival and departure, manage registrations, and provide accurate information about outlets and local attractions.

The position emphasizes courteous communication, cash handling, and the ability to resolve guest issues while supporting HEI brand standards and experiences.

Qualifications

• Hotel experience preferred.
• Ability to input information using a moderately complex computer system.
• Ability to stand and move throughout front office and perform essential job functions.

Responsibilities

• Greet guests with a friendly, sincere welcome.
• Input and retrieve guest information at check-in/out.
• Promote HEI Hotels and Resorts and brand programs.
• Handle payments and balance house bank.

Skills

Guest service

Communication

Conflict resolution

Cash handling

Multitasking

Tools

Computer systems

Cash register

Job description

HEI Hotels & Resorts is hiring at The Historic Cavalier Hotel and Beach Club in Virginia Beach for a front desk/guest services role. You will assist guests with arrival and departure, manage registrations, and provide accurate information about outlets and local attractions.

The position emphasizes courteous communication, cash handling, and the ability to resolve guest issues while supporting HEI brand standards and experiences.