Guest Services Agent – Beachfront Hotel

Crowne-Plaza-Hote; Ventura (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Paid Holidays

Hotel discounts

Job summary

Crowne Plaza Ventura Beach is seeking a Front Desk Agent to welcome guests, manage check-ins and check-outs, answer inquiries, and coordinate services to ensure a seamless stay. You will assist guests with dining, entertainment, and transportation plans while maintaining a friendly, professional demeanor.

This role requires strong communication, a guest-first attitude, and the ability to multitask in a fast-paced hotel lobby environment.

Qualifications

• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Versatility and ability to adapt to changing priorities.

Responsibilities

• Greets guests and checks them into hotel following established procedures.
• Responds to guest questions in person or by phone, providing directions, dining, and hotel services information.
• Assists with dining, entertainment, or transportation reservations as needed.
• Resolves guest problems or refers to management as needed.
• Answers hotel calls and takes messages; makes reservations for future guests.
• Checks guests out, processes payments, and provides necessary paperwork.
• Maintains front desk area cleanliness and organization.
• Keeps knowledgeable about hotel and local attractions.

Skills

Customer service

Communication

Bilingual (nice to have)

Job description

Crowne Plaza Ventura Beach is seeking a Front Desk Agent to welcome guests, manage check-ins and check-outs, answer inquiries, and coordinate services to ensure a seamless stay. You will assist guests with dining, entertainment, and transportation plans while maintaining a friendly, professional demeanor.

This role requires strong communication, a guest-first attitude, and the ability to multitask in a fast-paced hotel lobby environment.