Guest Services Agent - Front Desk & Night Audit

L'Auberge Lake Charles; Lake Charles (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

L'Auberge Lake Charles is seeking a friendly Front Desk Associate to deliver excellent guest service at check-in and check-out, handle reservations, and assist guests with questions. You will verify identifications, process payments, and coordinate with hotel services to ensure a smooth stay.

Candidates should have a High School Diploma, be proficient with Microsoft Office, possess strong English communications, and be able to work nights, weekends, and holidays.

Qualifications

• High School Diploma or equivalent required.
• Prior hospitality or Front Desk experience preferred.
• Strong computer skills with Microsoft Office applications preferred.
• Excellent customer service and interpersonal skills.
• Must be fluent and literate in English.
• Must be able to work a flexible schedule including nights, weekends, holidays.
• Ability to maintain a high level of confidentiality and professionalism.

Responsibilities

• Provide friendly and efficient service to guests during check-in/check-out procedures.
• Make and confirm reservations and assist guests with questions.
• Obtains information necessary to guarantee rooms (e.g. identification, credit card verification, etc.).
• Performs Front Desk and other hotel-related duties when necessary.
• Keeps Hotel Services Supervisor informed of any problems.
• Answers all reservation inquiries according to established guidelines.
• Maximizes resort revenues by selling reservations based on predetermined rate strategies.
• Accurately enters all reservations into the computer system.
• Provides information to guests regarding local services and events.
• Assists the Player Development team with reservations and requests.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

L'Auberge Lake Charles is seeking a friendly Front Desk Associate to deliver excellent guest service at check-in and check-out, handle reservations, and assist guests with questions. You will verify identifications, process payments, and coordinate with hotel services to ensure a smooth stay.

Candidates should have a High School Diploma, be proficient with Microsoft Office, possess strong English communications, and be able to work nights, weekends, and holidays.