Lead Front Desk Clerk — Guest Experience Leader

L'Auberge Lake Charles; Lake Charles (LA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

L'Auberge Lake Charles in Lake Charles, LA seeks a frontline Front Desk Clerk to deliver exceptional guest service in a fast-paced resort environment. You will handle check-ins, assist guests with requests, and coordinate with other departments to ensure a smooth stay.

Minimum one year of hospitality experience is required, with excellent English communication and a strong customer-service mindset. The role requires flexibility for nights and weekends, proficiency with basic computer systems,

Qualifications

• Excellent written and verbal communication skills.
• Fluency in English.
• Strong customer service and interpersonal skills.
• Ability to work a flexible schedule including nights and weekends.

Responsibilities

• Manage accurate check-in and check-out of guests.
• Handle complex guest service situations and room moves; coordinate with departments.
• Assist with reservations and group blocks; maintain professional relationships with departments.
• Post charges and settle folios; verify accuracy of guest accounts.

Skills

Communication

English fluency

Leadership

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

L'Auberge Lake Charles in Lake Charles, LA seeks a frontline Front Desk Clerk to deliver exceptional guest service in a fast-paced resort environment. You will handle check-ins, assist guests with requests, and coordinate with other departments to ensure a smooth stay.

Minimum one year of hospitality experience is required, with excellent English communication and a strong customer-service mindset. The role requires flexibility for nights and weekends, proficiency with basic computer systems,