Guest Experience Specialist - Front Desk & Reservations

ViziRecruiter,LLC.; Lake Charles (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading entertainment company in Lake Charles is seeking a Front Desk Associate to provide friendly and efficient service to guests during check-in and check-out. The ideal candidate should have a High School Diploma and prior hospitality experience, possessing strong customer service and interpersonal skills. Responsibilities include managing reservations, assisting with guest inquiries, and ensuring a high level of confidentiality. This role promotes a dynamic and supportive work environment focused on career growth.

Qualifications

• Ability to maintain confidentiality and professionalism.
• Excellent customer service and interpersonal skills.
• Fluency in English, both written and verbal.

Responsibilities

• Provide efficient service to guests during check-in/check-out.
• Make and confirm reservations, assisting guests with inquiries.
• Resolve guests' problems in a prompt and courteous manner.

Skills

Customer service

Interpersonal skills

Proficiency in Microsoft Office

Cash handling

Education

High School Diploma or equivalent

Job description

A leading entertainment company in Lake Charles is seeking a Front Desk Associate to provide friendly and efficient service to guests during check-in and check-out. The ideal candidate should have a High School Diploma and prior hospitality experience, possessing strong customer service and interpersonal skills. Responsibilities include managing reservations, assisting with guest inquiries, and ensuring a high level of confidentiality. This role promotes a dynamic and supportive work environment focused on career growth.