Guest Services Agent - Front Desk in NYC | Flexible Hours

Stonebridge Hospitality Associates; New York (NY); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401(k) matching

Welfare support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Hospitality Associates in New York, NY is seeking a Guest Service Agent to ensure smooth check-in/check-out, maintain guest records, and deliver exceptional service at the front desk.

The role requires strong customer service and communication skills, proficiency with PMS and basic office software, and the ability to handle cash transactions. Flexible evening/weekend shifts are expected in a busy hotel environment.

Qualifications

• Previous hotel front desk or guest service experience preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software.
• Ability to handle cash transactions.
• Excellent problem-solving and organization.

Responsibilities

• Greet, register, and assign rooms to guests on arrival.
• Verify guest credit and establish payment methods for accommodation.
• Maintain accurate records of room availability and guest accounts.
• Compute bills, collect payments, and make change.
• Balance cash accounts.
• Issue room keys and assist bell staff.
• Review charges with guests at checkout.
• Post charges to ledgers for rooms, food, beverages, and services.
• Transmit and receive guest messages.
• Coordinate with housekeeping and maintenance to address issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services and local amenities.

Skills

Customer service

Communication

Cash handling

Problem solving

Organizational skills

Independence

Tools

Property management system

Microsoft Word

Microsoft Excel

Job description

Stonebridge Hospitality Associates in New York, NY is seeking a Guest Service Agent to ensure smooth check-in/check-out, maintain guest records, and deliver exceptional service at the front desk.

The role requires strong customer service and communication skills, proficiency with PMS and basic office software, and the ability to handle cash transactions. Flexible evening/weekend shifts are expected in a busy hotel environment.