Guest Experience Specialist - Front Desk & Reservations

sbcos; Walnut Creek (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

401(k) matching

Wellness support

Life insurance

Disability coverage

Savings accounts

Tuition aid

Travel perks

Job summary

Stonebridge in Walnut Creek, CA is seeking a Guest Service Agent to support front desk operations, ensure smooth check-in and check-out, and maintain accurate guest records.

You will handle reservations, process payments, assist guests with inquiries, and coordinate with housekeeping to uphold a high standard of service and guest satisfaction.

Flexible schedule including evenings and weekends, with non-exempt hourly pay and opportunities for growth in hospitality operations.

Qualifications

• Previous hotel front desk or guest service experience.
• Strong customer service and communication skills.
• Proficiency with property management systems.
• Ability to handle cash transactions accurately.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods.
• Maintain records of room availability and guest accounts using PMS.
• Compute bills, collect payments, and make change.
• Post charges for rooms, food, and services.
• Coordinate with housekeeping and maintenance to address issues.
• Make and confirm reservations.
• Answer inquiries about hotel services and local amenities.

Skills

Customer service

Communication skills

Cash handling

Tools

PMS software

Microsoft Office

Job description

Stonebridge in Walnut Creek, CA is seeking a Guest Service Agent to support front desk operations, ensure smooth check-in and check-out, and maintain accurate guest records.

You will handle reservations, process payments, assist guests with inquiries, and coordinate with housekeeping to uphold a high standard of service and guest satisfaction.

Flexible schedule including evenings and weekends, with non-exempt hourly pay and opportunities for growth in hospitality operations.