Guest Services Agent — Front Desk & Guest Experience

Hilton Dallas/Park Cities; Dallas (TX); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Employee discount on hotel stays

Job summary

Hilton Dallas/Park Cities is hiring a Guest Service Agent. The role involves greeting guests, registering them, handling check-outs, providing hotel information, and resolving guest inquiries. Candidates should have one year of Front Desk experience and possess excellent customer service skills. The position is full-time with comprehensive benefits including health insurance and paid time off. This is a great opportunity to be part of a respected team that focuses on creating quality guest experiences.

Qualifications

• One year combined Front Desk experience in hospitality or related industry preferred.
• Ability to effectively deal with internal and external customers effectively.
• Basic mathematical skills and considerable skill in the use of a calculator.
• Ability to listen and comprehend the English language.
• Ability to see and hear to observe emergency situations.

Responsibilities

• Greet guests and complete registration process.
• Assist guests with check-out and monetary transactions.
• Provide hotel information including room categories and rates.
• Use up-selling techniques to promote hotel services.
• Respond to guest inquiries and resolve issues efficiently.
• Field guest complaints and negotiate solutions.
• Receive and relay messages to guests.

Skills

Customer service skills

Patience

Diplomacy

Mathematical skills

Job description

Hilton Dallas/Park Cities is hiring a Guest Service Agent. The role involves greeting guests, registering them, handling check-outs, providing hotel information, and resolving guest inquiries. Candidates should have one year of Front Desk experience and possess excellent customer service skills. The position is full-time with comprehensive benefits including health insurance and paid time off. This is a great opportunity to be part of a respected team that focuses on creating quality guest experiences.