Guest Experience Specialist — Front Desk (Flexible Scheduling)

Doubletree St Paul Downtown; Minneapolis (MN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance.

401(k) including 401(k) match

Paid Time Off (both paid sick time and

Employee Discount

Job summary

The DoubleTree by Hilton Downtown St. Paul is hiring for a friendly front desk associate who welcomes guests and manages check-in/check-out with efficiency and warmth.

You will greet guests, answer calls, handle cash and registrations, and collaborate with teammates in a fast-paced hotel environment. Must be able to work mornings, evenings and weekends, with a focus on service excellence and guest satisfaction.

Qualifications

• 1 year of previous experience in customer service required.
• Good computer skills
• Availability for flexible scheduling
• Ability to communicate in the English language
• Ability to communicate with guests, management, and co-workers

Responsibilities

• Prioritize and organize work
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Greet customers in a friendly and sincere manner
• Checking guests in and out in professional manner
• Complete registration process working with a computer system
• Count money accurately and handle cash, cards, checks, vouchers, vigilantly
• Transmit and receive messages using a telephone
• Provide satisfactory overall customer service
• Be of assistance to the Bell person/Shuttle Driver
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide or obtain accurate information
• Other duties as assigned by management

Skills

Customer service

Computer skills

Communication

Job description

The DoubleTree by Hilton Downtown St. Paul is hiring for a friendly front desk associate who welcomes guests and manages check-in/check-out with efficiency and warmth.

You will greet guests, answer calls, handle cash and registrations, and collaborate with teammates in a fast-paced hotel environment. Must be able to work mornings, evenings and weekends, with a focus on service excellence and guest satisfaction.