Front Desk Agent

Doubletree St Paul Downtown; Minneapolis (MN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance.

401(k) including 401(k) match

Paid Time Off (both paid sick time and

Employee Discount

Job summary

The DoubleTree by Hilton Downtown St. Paul is hiring for a friendly front desk associate who welcomes guests and manages check-in/check-out with efficiency and warmth.

You will greet guests, answer calls, handle cash and registrations, and collaborate with teammates in a fast-paced hotel environment. Must be able to work mornings, evenings and weekends, with a focus on service excellence and guest satisfaction.

Qualifications

• 1 year of previous experience in customer service required.
• Good computer skills
• Availability for flexible scheduling
• Ability to communicate in the English language
• Ability to communicate with guests, management, and co-workers

Responsibilities

• Prioritize and organize work
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Greet customers in a friendly and sincere manner
• Checking guests in and out in professional manner
• Complete registration process working with a computer system
• Count money accurately and handle cash, cards, checks, vouchers, vigilantly
• Transmit and receive messages using a telephone
• Provide satisfactory overall customer service
• Be of assistance to the Bell person/Shuttle Driver
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide or obtain accurate information
• Other duties as assigned by management

Skills

Customer service

Computer skills

Communication

Job description

Must have open availability to work mornings, evenings and weekends.

The DoubleTree by Hilton Downtown St. Paul offers a dynamic and welcoming workplace in the heart of the city, connected by the skyway and just steps from local dining, entertainment and business centers. Our hotel is known for its warm hospitality, collaborative team culture and providing team members with opportunities to learn, advance and be part of a respected global brand. If you’re passionate about service and enjoy working in a fast-paced, supportive environment, DoubleTree Downtown St. Paul is a great place to build your career.

GENERAL PURPOSE

Builds a first impression for the guests by providing punctual, courteous and efficient handling of requests, which include check-in and checkout, handling cashier registers, and answering calls.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Prioritize and organize work


• Work cohesively with co-workers as part of a team


• Work with minimal supervision


• Greet customers in a friendly and sincere manner


• Checking guests in and out in professional manner


• Complete registration process working with a computer system


• Count money accurately and handle cash, cards, checks, vouchers, vigilantly


• Transmit and receive messages using a telephone


• Provide satisfactory overall customer service


• Be of assistance to the Bell person/Shuttle Driver


• Respond to guest inquiries and in a timely, friendly and efficient manner


• Provide or obtain accurate information


• Other duties as assigned by management

JOB QUALIFICATIONS:

• 1 year of previous experience in customer service required.


• Good computer skills


• Availability for flexible scheduling


• Ability to communicate in the English language


• Ability to communicate with guests, management, and co-workers

PHYSICAL REQUIREMENTS

• Must be able to lift at least 50 pounds


• Must be able to push/pull up to 100 pounds occasionally


• Must be able to stand and exert well-placed mobility for up to 8 hours


• Must be able to kneel, squat, bend, stoop, and twist to perform job duties with or without reasonable accommodation

BENEFITS

• Medical, Dental, Vision insurance.


• 401(k) including 401(k) match


• Paid Time Off (both paid sick time and vacation)


• Employee Discount