Front Desk Agent

Maadaadizi; Saint Paul (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance.

401(k) including 401(k) match

Paid Time Off (sick time and vacation)

Job summary

DoubleTree by Hilton Downtown St. Paul is seeking a Full-Time, Non-Exempt Front Desk Associate to deliver welcoming guest experiences.

The role requires morning, evening, and weekend availability and involves check-ins/outs, cashier responsibilities, and concierge support. Ideal candidates will have at least 1 year of customer service experience, strong computer skills, and the ability to communicate clearly in English.

Qualifications

• 1 year of prior customer service experience required.
• Good computer skills.
• Availability for flexible scheduling.
• Ability to communicate in English.
• Ability to communicate with guests, management, and co-workers.

Responsibilities

• Greet customers in a friendly and sincere manner.
• Check guests in and out in a professional manner using the computer system.
• Count money accurately and handle cash, cards, checks, vouchers.
• Provide concierge services and assist guests as needed.
• Transmit and receive messages using a telephone.
• Respond to guest inquiries and provide accurate information.
• Provide satisfactory overall customer service.
• Assist Bell person/Shuttle Driver as needed.
• Handle registration processes and follow through with guests.
• Work cohesively with co-workers as part of a team.
• Other duties as assigned by management.

Skills

Customer service

Communication

Teamwork

Job description

Full-Time, Non-Exempt

Must have open availability to work mornings, evenings and weekends.

The DoubleTree by Hilton Downtown St. Paul offers a dynamic and welcoming workplace in the heart of the city, connected by the skyway and just steps from local dining, entertainment and business centers. Our hotel is known for its warm hospitality, collaborative team culture and providing team members with opportunities to learn, advance and be part of a respected global brand. If you’re passionate about service and enjoy working in a fast-paced, supportive environment, DoubleTree Downtown St. Paul is a great place to build your career.

GENERAL PURPOSE

Builds a first impression for the guests by providing punctual, courteous and efficient handling of requests, which include check-in and checkout, handling cashier registers, and answering calls.

Essential Duties/Responsibilities

• Prioritize and organize work
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Greet customers in a friendly and sincere manner
• Checking guests in and out in professional manner
• Complete registration process working with a computer system
• Count money accurately and handle cash, cards, checks, vouchers, vigilantly
• Provide concierge services
• Transmit and receive messages using a telephone
• Provide satisfactory overall customer service
• Be of assistance to the Bell person/Shuttle Driver
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide or obtain accurate information

Other duties as assigned by management

JOB QUALIFICATIONS

1 Year Of Previous Experience In Customer Service Required.

Good computer skills

Availability for flexible scheduling

Ability to communicate in the English language

Ability to communicate with guests, management, and co-workers

Physical Requirements

Must be able to lift at least 50 pounds

Must be able to push/pull up to 100 pounds occasionally

Must be able to stand and exert well-placed mobility for up to 8 hours

Must be able to kneel, squat, bend, stoop, and twist to perform job duties with or without reasonable accommodation

Benefits

• Medical, Dental, Vision insurance.
• 401(k) including 401(k) match
• Paid Time Off (both paid sick time and vacation)
• Employee Discount