Guest Experience Agent - Front Desk

Mr C. Hotels; Orlando, Northern (FL, KY); Hybrid; USD 18,000 - 25,000; Full time

Job summary

DoubleTree Orlando Downtown is seeking a friendly Hotel Front Desk Agent to warmly welcome guests, check them in and out, and assist with reservations. You will handle guest inquiries and coordinate with other hotel teams to ensure a smooth stay.

Candidates should be a team player with strong work ethic, ability to work varied shifts including nights and weekends, and a customer-focused mindset. The role is full-time and on-site at Orlando, FL, within a dynamic downtown property.

Qualifications

• Greet guests and check them in/out promptly.
• Post charges accurately and efficiently.
• Knowledge of front office systems and daily transactions.

Responsibilities

• Greet guests and check them in/out, assisting with reservations.
• Post all charges accurately in the system.
• Manage cash, checks, and credit card information securely.
• Review reservations with special requests and block rooms as needed.
• Understand rates, discounts, and how to handle each.
• Take same-day reservations quickly and follow cancellation/relocation procedures.

Skills

Customer service

Cash handling

Reservations

Teamwork

Job description

DoubleTree Orlando Downtown is seeking a friendly Hotel Front Desk Agent to warmly welcome guests, check them in and out, and assist with reservations. You will handle guest inquiries and coordinate with other hotel teams to ensure a smooth stay.

Candidates should be a team player with strong work ethic, ability to work varied shifts including nights and weekends, and a customer-focused mindset. The role is full-time and on-site at Orlando, FL, within a dynamic downtown property.