Doubletree Albuquerque - Front Desk Agent

Aimbridge Hospitality; Albuquerque (NM); Sur place; USD 26 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental & Vision

Disability income

Paid time off

Employee assistance program

401k

Résumé du poste

Doubletree Albuquerque seeks a Front Desk Agent to provide warm welcomes, smooth check-ins, and friendly farewells. You’ll be the face of the hotel, ensuring every guest interaction feels effortless and inviting while handling reservations and guest requests with care.

Ideal candidates have a high school diploma, familiarity with hotel management software, and a commitment to outstanding service. This full-time role offers benefits and opportunities to grow with Aimbridge Hospitality’s team.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsabilités

• Provide warm welcomes and assist guests with check-in/check-out.
• Communicate clearly with guests and team to ensure smooth operations.
• Think quickly to resolve issues and handle reservations efficiently.
• Multitask across reservations, check-ins, check-outs, and payments.

Connaissances

Guest service

Communication

Problem solving

Multitasking

Formation

High school diploma

Outils

Hotel management software

Description du poste

Preferred To Be Knowledgeable With PEP Front Desk System

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

If you're looking for a place where your work is valued and your well-being is a priority, consider joining us at the Doubletree Albuquerque! Our hotel is conveniently located just blocks from the vibrant downtown area and is directly connected to the Albuquerque Convention Center via an underground concourse. You'll be within easy reach of Old Town and ABQ BioPark, and only a short, 10-minute drive from Albuquerque International Sunport. We believe in supporting our associates every step of the way. Enjoy a comfortable breakroom to relax and recharge, secure lockers with locks for your personal items, and a hot meal every shift—whether it's lunch or dinner, depending on your schedule. Free parking makes getting to work a breeze, and our monthly Thankful Thursday events and ongoing recognition programs ensure your contributions are celebrated. Plus, our quarterly rallies and team-building celebrations bring everyone together for fun and connection.