Guest Services Agent – Flexible Shifts at Luxury Resort

Shaner Hotels; Key Largo (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Shaner Hotels seeks a Front Desk Associate for Playa Largo Resort & Spa in the Florida Keys to deliver exceptional guest service, handle check-ins/outs, and provide local information.

This role requires a high school diploma, at least one year of customer service experience (hotel experience preferred), and strong communication skills; bilingual English/Spanish a plus. We value professionalism and a commitment to creating memorable experiences.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently.
• Process all payments according to established hotel requirements.
• Provide information and services to guests in a friendly, professional manner.

Skills

Customer service

Communication

Bilingual English/Spanish

Cash handling

Education

High school diploma or equivalent

Tools

Computer experience

Job description

Shaner Hotels seeks a Front Desk Associate for Playa Largo Resort & Spa in the Florida Keys to deliver exceptional guest service, handle check-ins/outs, and provide local information.

This role requires a high school diploma, at least one year of customer service experience (hotel experience preferred), and strong communication skills; bilingual English/Spanish a plus. We value professionalism and a commitment to creating memorable experiences.