Front Desk Agent | Madeira Beach Courtyard

Shaner Group; Madeira Beach (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Shaner Group is seeking a front desk associate to deliver exceptional guest services at the hotel. Responsibilities include checking guests in and out, processing payments, and providing local information to enhance guest experiences.

The role requires at least one year in customer service (hotel experience preferred) and the ability to communicate effectively with guests and staff. Bilingual English/Spanish is a plus, with weekend and holiday shifts expected.

Qualifications

• High school graduate or equivalent.
• Minimum one year of customer service experience; hotel experience preferred.
• Ability to communicate clearly with guests, management, and coworkers.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Process payments according to hotel policies.
• Provide information about local attractions and services to guests.
• Generate daily reports and distribute to designated departments.
• Resolve discrepancies on the room status report with housekeeping.
• Handle guest complaints to ensure guest satisfaction.
• Adhere to a flexible schedule, including weekends, holidays, and varied shifts.

Skills

Customer service

Communication

Computer skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.