Guest Services Agent - Flexible Schedule, Hospitality

Shaner Group; Hamilton (OH); Presencial; USD 35.000 - 52.000; Jornada completa

Descripción de la vacante

Shaner Hotels' Courtyard Hamilton in Hamilton, Ohio, is hiring for a front desk role focused on delivering exceptional guest experiences. You will assist guests with check-in/check-out, provide information about local attractions, and ensure smooth daily hotel operations in a fast-paced environment.

The position requires at least one year of customer service experience, strong communication skills, and a flexible schedule, including weekends and holidays.

Formación

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsabilidades

• Provide superior guest services including check-in/check-out courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.

Conocimientos

Customer service

Communication

Computer skills

Bilingual EN/ES

Local knowledge

Educación

High school diploma or equivalent

Descripción del empleo

Shaner Hotels' Courtyard Hamilton in Hamilton, Ohio, is hiring for a front desk role focused on delivering exceptional guest experiences. You will assist guests with check-in/check-out, provide information about local attractions, and ensure smooth daily hotel operations in a fast-paced environment.

The position requires at least one year of customer service experience, strong communication skills, and a flexible schedule, including weekends and holidays.