Guest Room Attendant | Hamilton Courtyard

Shaner Hotels; Hamilton (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Shaner Hotels is seeking dedicated staff for the Courtyard Hamilton in Ohio. Candidates must embody exceptional guest service and pride in their work.

This role includes responsibilities such as maintaining cleanliness standards, handling guest complaints, and working a flexible schedule. Ideal candidates will have at least one year of cleaning experience, preferably in a hotel setting, and be able to communicate effectively with guests and coworkers.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests and coworkers.
• Knowledge of proper chemical handling.

Responsibilities

• Be available to work a flexible schedule.
• Handle guest complaints ensuring guest satisfaction.
• Maintains standards of quality and cleanliness.

Skills

Guest service

Cleaning procedures

Communication

Bilingual (English/Spanish)

Knowledge of local attractions

Job description

Shaner Hotels has an amazing opportunity at the Courtyard Hamilton, located in trendy Hamilton, OH. Located in downtown Hamilton and just minutes from Cincinnati, this Hamilton Courtyard provides exceptional guest service, first rate amenities, and access to a variety of family-friendly destinations. If you are serious about providing first rate guest service, and take pride in your work, we would like to speak with you!

Shaner Hotel Group

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Maintains standards of quality and cleanliness throughout daily assignments.
• Observes all house and safety rules, housekeeping room procedures, and security procedures.
• Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
• Returns and restocks cart at end of shift.
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Other duties as assigned.
• Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness.
• Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.
• Ensures the confidentiality and security of all guest rooms.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.