Front Desk Agent | Hamilton Courtyard

Shaner Group; Hamilton (OH); On-site; USD 35,000 - 52,000; Full time

Job summary

Shaner Hotels' Courtyard Hamilton in Hamilton, Ohio, is hiring for a front desk role focused on delivering exceptional guest experiences. You will assist guests with check-in/check-out, provide information about local attractions, and ensure smooth daily hotel operations in a fast-paced environment.

The position requires at least one year of customer service experience, strong communication skills, and a flexible schedule, including weekends and holidays.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.

Skills

Customer service

Communication

Computer skills

Bilingual EN/ES

Local knowledge

Education

High school diploma or equivalent

Job description

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About the Team

Shaner Hotels has an exciting opportunity at the Courtyard by Marriott Hamilton located in trendy Hamilton, Ohio! Situated in the heart of downtown Hamilton and just minutes from Cincinnati, our hotel offers guests a convenient location, exceptional service, and a welcoming experience.

The Courtyard Hamilton provides guests with first-rate amenities and easy access to a variety of family-friendly attractions, local dining, entertainment, and everything the Greater Cincinnati area has to offer.

We are looking for passionate, service-focused individuals who take pride in their work and are committed to creating memorable experiences for every guest. If you are dedicated to delivering exceptional hospitality and want to be part of a team that values excellence, teamwork, and career growth, we would love to speak with you!

Join the Courtyard Hamilton team and start your journey with Shaner Hotels today!

About Us

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Job Info

• Job Identification 236980
• Posting Date 10/19/2026, 05:08 PM
• Locations 1 Riverfront Plz, Hamilton, OH, 45011, US (On-site)
• Full Time or Part Time Full-Time/Part-Time