Guest Experience Specialist — Front Desk

Hamilton Courtyard; Hamilton (OH); Sur place; USD 18 000 - 25 000; Plein temps

Résumé du poste

The Courtyard Hamilton by Shaner Hotels in Hamilton, Ohio, is seeking guest services staff. Responsibilities include welcoming guests, processing check-ins and check-outs, handling payments, and providing information to guests to ensure a seamless stay.

We value friendly, professional service, flexibility for weekends/holidays, and strong communication. Previous hotel/front desk experience is a plus; bilingual abilities and computer literacy are helpful for daily operations.

Qualifications

• High school diploma or equivalent.
• Minimum one year of customer service experience; hotel experience preferred.
• Ability to communicate effectively with guests, management, and co-workers.
• Bilingual English/Spanish a plus.
• Computer experience preferred.

Responsabilités

• Provide superior guest services including check-in/check-out and courteous service.
• Process payments according to hotel requirements.
• Generate daily reports and resolve discrepancies with Housekeeping.
• Handle guest complaints ensuring guest satisfaction.

Connaissances

Customer service

Communication

Bilingual English/Spanish

Computer skills

Formation

High school diploma or equivalent

Description du poste

The Courtyard Hamilton by Shaner Hotels in Hamilton, Ohio, is seeking guest services staff. Responsibilities include welcoming guests, processing check-ins and check-outs, handling payments, and providing information to guests to ensure a seamless stay.

We value friendly, professional service, flexibility for weekends/holidays, and strong communication. Previous hotel/front desk experience is a plus; bilingual abilities and computer literacy are helpful for daily operations.