Guest Services Agent - Flexible Schedule & Growth

Holiday Lanes

Bossier City (LA)

On-site

USD 16,531 - 22,041

Full time

14 days+

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Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Training & development

Flexible Scheduling

Career advancement opportunities

Competitive compensation

Job summary

Holiday Lanes in Bossier City, LA is seeking a friendly Front Desk Agent to deliver outstanding service to hotel guests. You will assist with check-in/out, issue room keys, handle payments, and coordinate with housekeeping to ensure room availability.

Strong communication skills and a positive attitude are essential. The role requires guest-focused problem solving, accurate paperwork, and the ability to stay composed in busy moments. Flexibility with schedule is a plus.

Qualifications

Friendly and outgoing personality
Familiarity with hospitality industry standards
Proficient in English; knowledge of other languages is a plus
Computer literacy
Able to resolve issues with a customer‑focused orientation
Able to lift 30 pounds

Responsibilities

Monitor the maintain knowledge of hotel operations and activities
Take reservations and answer questions via phone, email, and in-person
Build rapport with guests and identify their needs through friendly conversation and open‑ended questions
Describe the features and amenities of guest rooms
Ensure compliance with health and quality standards